Policy & Process Optimization Lead

Ministry of Manpower; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ministry of Manpower in Singapore seeks a candidate responsible for operationalizing levy criteria and enhancing service delivery through data analysis. This role involves identifying process gaps, conducting data analysis, and developing workflow solutions to meet policy objectives.

Ideal candidates will possess strong analytical and problem-solving skills, with a focus on process optimisation. The Ministry promotes a customer-focused approach and encourages applicants, including those with no prior experience.

Qualifications

• Strong analytical skills to collect and analyse large datasets.
• Good problem-solving skills and ability to tackle complex issues.
• Keen eye for process optimisation and translating data insights.

Responsibilities

• Plan and implement workflows and processes for levy-related policies.
• Conduct in-depth data analysis to recommend operational enhancements.
• Identify process gaps and propose system improvements.

Skills

Analytical skills

Problem-solving skills

Process optimisation

Communication skills

Data extraction (SQL)

Data visualisation (Tableau, PowerBI)

Customer-focused mindset

Job description

The Ministry of Manpower in Singapore seeks a candidate responsible for operationalizing levy criteria and enhancing service delivery through data analysis. This role involves identifying process gaps, conducting data analysis, and developing workflow solutions to meet policy objectives.

Ideal candidates will possess strong analytical and problem-solving skills, with a focus on process optimisation. The Ministry promotes a customer-focused approach and encourages applicants, including those with no prior experience.