Executive, Levy Administration, WPD

Ministry of Manpower; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ministry of Manpower in Singapore seeks a dedicated individual to process levy-related transactions and handle escalated customer inquiries. The successful candidate will be proactive, adaptable, and skilled in customer service and communication. Key responsibilities include reviewing administration processes and participating in system enhancement testing. This role encourages applications from PWDs and promotes a diverse workforce.

Qualifications

• Good customer service and communication (written and spoken) skills.
• Good analytical, creative thinking, and problem-solving skills.
• Proactive in problem-solving and adaptable to fast changes.

Responsibilities

• Process levy related transactions and cases according to approved criteria.
• Handle and resolve escalated customer enquiries within service standards.
• Review existing levy administration processes and SOPs.
• Participate in and perform system enhancement testing.

Skills

Customer service skills

Communication skills (written and spoken)

Analytical skills

Creative thinking

Problem-solving skills

Team player

Adaptability

Job description

What the role is:

At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work. The job holder is responsible for processing levy-related transactions and appeals effectively and efficiently, resolving escalated customer enquiries in a timely manner, reviewing existing levy administration processes and SOPs; and performing system enhancement testing.

What you will be working on:

• To process levy related transactions/cases according to approved criteria/guidelines
• To handle and resolve escalated customer enquiries within service standards
• To review existing levy administration processes and SOPs
• To participate in and perform system enhancement testing

What we are looking for:

• Possess good customer service and communication (written and spoken) skills
• Possess good analytical, creative thinking and problem-solving skills
• Be a good team player with a customer-focused mindset
• Be proactive in problem solving and adaptable in dealing with different situations and handling multiple portfolios/tasks
• Be able to handle difficult customers, work independently, adapt to fast and complex changes; and handle multiple tasks/portfolios
• PWDs are welcome to apply