Level 2 Regional IT Engineer

Acclime; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Dynamic regional IT environment

Cloud & enterprise tech exposure

Career growth and development

Collaborative culture

Job summary

Acclime is seeking a Level 2 Regional IT Engineer to join the Group IT team in Singapore. The role focuses on supporting a regional technology environment, strengthening cybersecurity, and delivering IT initiatives across multiple countries.

You will work with cloud technologies and participate in the upkeep of a secure, modern IT landscape, engaging with end users and stakeholders to resolve issues promptly.

Qualifications

• Diploma or degree in IT/CS or related field.
• 3–5 years in IT infrastructure support or sysadmin roles.
• Strong MS 365 and Entra ID experience.
• Hands-on with Intune and Windows Autopilot.
• Experience with Exchange Online and Teams.
• Solid knowledge of Windows 10/11 and Windows Server.
• Experience with endpoint management and security solutions.
• Good networking fundamentals; VPN, DNS, DHCP, LAN/WAN.
• Familiarity with firewall and security appliances is a plus.
• ISO 27001 familiarity is advantageous.

Responsibilities

• Provide Level 2 technical support across the region.
• Administer and support Microsoft 365 services and Azure AD.
• Deploy, configure, and manage Windows devices via Intune and Autopilot.
• Handle endpoint management and software deployment.
• Support endpoint security and vulnerability management.
• Manage user accounts and access controls per security policy.
• Maintain Windows client/server environments and virtualization.
• Troubleshoot network connectivity (LAN/WAN, VPN, DNS, DHCP).
• Monitor infrastructure health and compliance; assist audits.
• Maintain IT documentation, asset inventories, and procedures.
• Coordinate with vendors on regional IT projects.

Skills

Microsoft 365

Entra ID

Intune

Windows Autopilot

Exchange Online

Teams

Windows 10/11

Windows Server

Endpoint security

Networking basics

Firewall security

ITSM tools

Education

IT degree/diploma

Tools

Intune

Azure AD

Jira

ServiceNow

Job description

Acclime is a leading professional services firm providing corporate advisory, accounting, taxation, governance, and private client advisory services across Asia and beyond.

We are looking for a highly motivated Level 2 Regional IT Engineer to join our Group IT team in Singapore. This is an exciting opportunity to support a regional technology environment while working closely with Group IT to deliver corporate IT initiatives, strengthen cybersecurity, and provide exceptional technical support across multiple countries.

If you enjoy solving complex technical challenges, working with cloud technologies, and contributing to a secure and modern IT environment, we'd love to hear from you.

Key Responsibilities

• Provide Level 2 technical support to end users across the region and ensure timely issue resolution.
• Administer and support Microsoft 365 services, including Exchange Online, Entra ID (Azure AD), Teams, SharePoint, and OneDrive.
• Deploy, configure, and manage Windows devices using Microsoft Intune and Windows Autopilot.
• Manage endpoint administration and software deployment through endpoint management platforms.
• Support endpoint security solutions, vulnerability management, and security incident resolution.
• Manage user accounts, permissions, and access controls in accordance with internal security policies.
• Maintain and troubleshoot Windows 10/11 environments, Windows Server infrastructure, and virtualization systems.
• Support and troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and routing.
• Monitor infrastructure health, system performance, and security compliance.
• Maintain IT documentation, asset inventory records, and operational procedures.
• Support IT security compliance initiatives and participate in internal or external audits.
• Coordinate with vendors and internal stakeholders on infrastructure projects and regional IT initiatives.
• Ensure timely resolution of incidents and service requests through the IT Service Management platform.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline.
• Minimum 3 to 5 years of relevant experience in IT Infrastructure Support, Technical Support, or Systems Administration roles.
• Strong experience supporting Microsoft 365 and Entra ID (Azure Active Directory).
• Hands-on experience with Microsoft Intune and Windows Autopilot.
• Experience supporting Exchange Online and Microsoft Teams.
• Strong knowledge of Windows 10/11 and Windows Server administration.
• Experience with endpoint management platforms and software deployment tools.
• Experience supporting endpoint security solutions such as Microsoft Defender, CrowdStrike, SentinelOne, or equivalent technologies.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Routing, and Wi-Fi.
• Experience troubleshooting enterprise wireless solutions (e.g. Aruba, Ruckus, or equivalent).
• Experience supporting enterprise firewall and VPN solutions (e.g. SonicWall or equivalent).
• Familiarity with IT Service Management platforms such as ManageEngine, ServiceNow, Jira, or similar systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills with a customer service mindset.
• Experience supporting ISO 27001 environments will be an advantage.

What We Offer

• Opportunity to work in a dynamic regional IT environment.
• Exposure to modern cloud infrastructure and enterprise technologies.
• Career growth and professional development opportunities.
• Collaborative and supportive working culture.