Learning Specialist, Hospitality Training & Quality Assurance - Luxury F&B

Marina Bay Sands; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Marina Bay Sands is seeking an experienced Learning Specialist to design, implement, and continuously improve training programs that enhance service standards and guest satisfaction.

You will develop learning strategies, curate content, manage budgets, and collaborate with QA to align trainings with departmental goals and brand expectations. Strong English and hospitality background required for a fast-paced hotel environment.

Qualifications

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.
• Minimum 2 years experience in the same capacity.
• Be ready to work on weekends, public holidays.

Responsibilities

• Foster strong learning partnerships with stakeholders and align training with departments' learning strategies and organizational goals.
• Lead the curation of training materials including online resources.
• Monitor current year training budget and collaborate with team to formulate subsequent year's training budget.
• Collaborate with Quality Assurance (QA) by participating in QA inspections and harness data to identify training needs.
• Participate in internal Quality Assurance inspections to understand QA strategy and ensure compliance.
• Provide inputs on creative initiatives for communication plans and HTQA collateral designs.
• Guide team members on career and personal goals and create a positive working environment.

Skills

Learning strategy

Curriculum design

Content creation

Training materials

Budget planning

MS Office

Presentation skills

English language

Team collaboration

Education

GCE O Level

Diploma in Hospitality Management

Tools

Microsoft Office

PowerPoint

Knowledge management systems

Job description

WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

As a Learning Specialist of Hotel Training and Quality Assurance (HTQA), plays a crucial role in designing and implementing effective training programs for team members. They develop learning strategies to enhance the skills and knowledge of employees, ensuring high standards of service and guest satisfaction. By analyzing training needs, creating engaging content, and evaluating program effectiveness, the Learning Specialist helps drive continuous improvement and professional development within the hotel industry.

Training

• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources.
• Lead learning partnership discussions within intact team based on collated post training evaluation and feedback.
• Monitor current year training budget and collaborate with intact team to formulate subsequent year's training budget.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.
• Collaborate with Quality Assurance (QA) by participating in QA inspections and harness the collated data to identify training needs to curate training programs.

Quality Assurance

• Participate in internal Quality Assurance inspections to understand the strategy of QA.
• Ensure completion of internal inspections in accordance with the company’s standards.
• Participate in new and improvement initiatives on property preparedness in delivering above beyond service.

Creative

• Participate and provide inputs on creative initiatives on communication plans and drive continuous improvements for HTQA's collaterals designs.

Employee Engagement and Experience

• Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
• Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
• Self – motivation for continuous learning and development.
• Guide TMs on their career and personal goals
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

Job Requirements

Education & Certification

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.

Experience

• Minimum 2 years experience in the same capacity.
• Be ready to work on weekend, public holiday.

Other Prerequisites

• Capable of using Microsoft Office applications and presentation skills.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and has strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Good guest relations and problem-solving skills.
• Good planning and execution skills.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.