Hospitality Learning & QA Specialist

Marina Bay Sands; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Marina Bay Sands is seeking an experienced Learning Specialist to design, implement, and continuously improve training programs that enhance service standards and guest satisfaction.

You will develop learning strategies, curate content, manage budgets, and collaborate with QA to align trainings with departmental goals and brand expectations. Strong English and hospitality background required for a fast-paced hotel environment.

Qualifications

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.
• Minimum 2 years experience in the same capacity.
• Be ready to work on weekends, public holidays.

Responsibilities

• Foster strong learning partnerships with stakeholders and align training with departments' learning strategies and organizational goals.
• Lead the curation of training materials including online resources.
• Monitor current year training budget and collaborate with team to formulate subsequent year's training budget.
• Collaborate with Quality Assurance (QA) by participating in QA inspections and harness data to identify training needs.
• Participate in internal Quality Assurance inspections to understand QA strategy and ensure compliance.
• Provide inputs on creative initiatives for communication plans and HTQA collateral designs.
• Guide team members on career and personal goals and create a positive working environment.

Skills

Learning strategy

Curriculum design

Content creation

Training materials

Budget planning

MS Office

Presentation skills

English language

Team collaboration

Education

GCE O Level

Diploma in Hospitality Management

Tools

Microsoft Office

PowerPoint

Knowledge management systems

Job description

Marina Bay Sands is seeking an experienced Learning Specialist to design, implement, and continuously improve training programs that enhance service standards and guest satisfaction.

You will develop learning strategies, curate content, manage budgets, and collaborate with QA to align trainings with departmental goals and brand expectations. Strong English and hospitality background required for a fast-paced hotel environment.