Assistant Manager – Training, Luxury F&B

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 52,000 - 75,000; Full time

Job summary

Marina Bay Sands invites an Assistant Manager to support the Hospitality Training & Quality Assurance (HTQA) team in delivering high-quality training, monitoring service standards, and assisting audits to ensure exceptional guest experiences within Luxury F&B operations.

This role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to develop engaging training materials and effective QA initiatives.

Qualifications

• Education: Minimum GCE O Level. Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.
• Qualifications in Adult Learning & Development from a recognized institution is an added advantage.
• Minimum 4 years’ experience in a training/QA role within luxury F&B environments.

Responsibilities

• Collaborate with stakeholders to assess training needs and develop strategies.
• Design and deliver engaging training programs aligned with organizational goals and objectives.
• Manage training logistics including scheduling, room setup, and participant registration.
• Develop training materials such as presentations, manuals, and online resources.
• Input and analyze training data, including budget inputs and learning outcomes.
• Support QA activities by inspecting service standards and presenting results to stakeholders.

Skills

Organizational skills

Attention to detail

Collaboration across departments

Customer service mindset

English proficiency

Education

GCE O Level

Diploma in Hospitality Management

Adult Learning & Development qualifications

Tools

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

JOB SUMMARY

The Assistant Manager supports the Hospitality Training & Quality Assurance (HTQA) team in implementing training programs and quality assurance initiatives for Luxury F&B operations. This role focuses on delivering high-quality training, monitoring service standards, and assisting in audits to ensure exceptional guest experience. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments.

JOB SCOPE

Training

• Collaborate with the stakeholders to assess training needs and develop training strategies.
• Design and deliver engaging training programs for that align with organizational goals & objectives.
• Manage training logistics, including scheduling, room setup, and participant registration.
• Actively participate in the development of training materials such as presentations, manuals, and online resources.
• Collate and input data on training budget and resources.
• Compile data from learning needs analysis report and present.
• Provide guidance and support to employees participating in training programs.
• Stay updated on industry trends and best practices in training and development.
• Document learning results from use of knowledge management systems, report activities and capturing information in a systematic manner.

Quality Assurance

• Conduct internal Quality Assurance (QA) inspection aligned to company's service standards for identified business units.
• Support business units in the use of the internal Quality Audit inspection programs, brand service standards, and all related programs and offer support to business units pre, during, and post inspections.
• Analyze QA data to identify training needs and areas of focus and maintain historical QA inspections.
• Manage new and improvement initiatives on property preparedness in delivering above beyond service.
• Using data from Quality Assurance and Rating reports, analyse, curate and prepare reports with key results for stakeholders.
• Ensure completion of internal inspections in accordance with the company’s standards.
• Present and deliver inspection results, including the support of property improvement stakeholders addressing areas of focus.

Creative

• Participate in creative initiatives on communication plans and drive continuous improvements for HTQA's collaterals designs.
• Conceptualisation and development of content and the optimisation of content delivery parameters to attract and engage target audience.
• Lead implementation of communication plans.
• Develop and create design briefs and storyboards based on project requirements.

Employee Engagement and Experience

• Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
• Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
• Self – motivation for continuous learning and development.
• Be a Mentor to guide TM on their career and personal goals.
• Establish and communicate learning and development plans and opportunities to enhance staff work performance.
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture.
• Review TMs performance and provide constructive feedback to achieve organizational goals.
• Administer and monitor the training and development of TMs, specifically the new Team Members.
• Liaise with Human Resources (HR) Department and Learning & Development for all HR related activities.
• Assist Documentation, Financial and report management.
• Attend scheduled departmental meetings as required.
• Prepare reports (daily/weekly/monthly) as stipulated by management.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives.
• Support Sands Cares and Sustainability programs.
• Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

• Education: Minimum GCE O Level. Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage. Qualifications in Adult Learning & Development from a recognized institution is an added advantage.
• Required Experience: Minimum 4 years’ experience in the same capacity. Be ready to work on weekends, public holidays. Minimum 3 years’ operation experience or held trainer role in a luxury fine dining environment.
• Competencies: Capable of using Microsoft Office applications and presentation skills. Having a good command of spoken and written English, and any additional language is an advantage. Pays attention to details and has strong customer service skills. Mature, meticulous, resourceful, organized, and able to work independently. A team player and takes initiative to assist other Team Members when required. Have impeccable follow-through; and “Can Do” attitude and mindset. Good guest relations and problem-solving skills. Good planning and execution skills.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.