Learning Specialist, Hospitality Training & Quality Assurance - Luxury F&B

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Marina Bay Sands is seeking a Learning Specialist for Hotel Training and Quality Assurance. You will design and implement effective training programs to elevate team performance and guest satisfaction, using learning strategies, content development, and evaluation to drive continuous improvement.

Key duties include collaborating with stakeholders on learning needs, curating training materials, and supporting QA inspections to align training with service standards.

Qualifications

• Minimum GCE O Level.
• Diploma or qualifications in Hospitality Management is an added advantage.
• 2+ years in a similar training/HTQA role or hospitality industry.
• Proficient with MS Office and presentation tools.
• Good command of English; additional languages are a plus.

Responsibilities

• Partner with stakeholders to identify learning needs and align with department goals.
• Design and curate training programs and materials, including online resources.
• Lead learning partnership discussions and analyze post-training feedback.
• Monitor training budgets and assist in planning the following year’s budget.
• Collaborate with QA to identify training needs from QA inspections.

Skills

Learning strategy

Training design

Content creation

Stakeholder mgmt

MS Office

English proficiency

Education

GCE O Level

Diploma in Hospitality Management

Job description

Job Summary

As a Learning Specialist of Hotel Training and Quality Assurance (HTQA), plays a crucial role in designing and implementing effective training programs for team members. They develop learning strategies to enhance the skills and knowledge of employees, ensuring high standards of service and guest satisfaction. By analyzing training needs, creating engaging content, and evaluating program effectiveness, the Learning Specialist helps drive continuous improvement and professional development within the hotel industry.

Job Responsibilities

Training

• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources.
• Lead learning partnership discussions within intact team based on collated post training evaluation and feedback.
• Monitor current year training budget and collaborate with intact team to formulate subsequent year's training budget.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.
• Collaborate with Quality Assurance (QA) by participating in QA inspections and harness the collated data to identify training needs to curate training programs.

Quality Assurance

• Participate in internal Quality Assurance inspections to understand the strategy of QA.
• Ensure completion of internal inspections in accordance with the company’s standards.
• Participate in new and improvement initiatives on property preparedness in delivering above beyond service.

Creative

• Provide inputs on creative initiatives on communication plans and drive continuous improvements for HTQA's collaterals designs.

Employee Engagement and Experience

• Uphold and embrace the highest standards as Marina Bay Sands TM by embracing the brand and service culture.
• Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
• Self - motivation for continuous learning and development.
• Guide TMs on their career and personal goals.
• Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

Job Requirements

Education & Certification

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.

Experience

• Minimum 2 years experience in the same capacity.
• Be ready to work on weekend, public holiday.

Other Prerequisites

• Capable of using Microsoft Office applications and presentation skills.
• Having a good command of spoken and written English, and any additional language is an advantage.
• Pays attention to details and has strong customer service skills.
• Mature, meticulous, resourceful, organized, and able to work independently.
• A team player and takes initiative to assist other Team Members when required.
• Have impeccable follow-through; and "Can Do" attitude and mindset.
• Good guest relations and problem‑solving skills.
• Good planning and execution skills.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year‑round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.