Associate Director, Learning & Development

aia; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

AIA in Singapore is seeking a seasoned Director of Distribution Learning & Development to lead the capability-building strategy for the Agency distribution channel. You will collaborate with country Heads of Learning to design and deliver targeted programmes that uplift leaders and advisors across markets.

You will build bespoke training solutions with internal and external SMEs, drive regional/global certifications, and develop learning communities with LBUs.

Qualifications

• At least 10 years’ experience in the Insurance Industry, 4 of which must be at Management level in an Insurance Company or Insurance intermediary.
• Have at least 5 years’ experience and knowledge in insurance sales and distribution, particularly in Agency Distribution.
• Have at least 5 years’ experience in developing and facilitating leadership management programmes.
• Flexibility of travel is a requirement.
• Excellent communication and presentation skills.
• Strong interpersonal and influencing skills; ability to establish strong working relationships with a wide range of internal and external stakeholders.
• Proficient in the use of Microsoft Office software.

Responsibilities

• Accountable to Director of Distribution Learning & Events of Group Distribution Office for the productivity, competency, and professionalism of AIA Agency Distribution Salesforces across channels which are directly linked to the quality of the learning programmes implemented and their outcomes.
• Collaborate with Group Agency Distribution teams and local business units by keeping relevant team members informed on support and implementation progress of business-focused objectives.
• Develop learning communities with LBUs and collaborate with country Learning Heads on implementation of the learning strategy, framework and programmes including timelines for changes.
• Perform gap analysis and work closely with Agency Distribution Team Leads, Learning Heads to link business and learning objectives of the learning programmes that support the local business unit’s and our distribution partners and agencies’ capability building needs.
• Design learning experiences that are relevant to program’s purpose, compelling to decision makers and efficient in its use of resources.
• Collaborate with internal / external SMEs to develop and deliver learning programmes via Train-the-Trainer or directly to Agency Executives.
• Strengthen and future-proof capabilities of leadership and frontline teams to support new initiatives including regional / global certifications + rewards & recognition.
• Any other tasks as assigned by manager subject to business needs.

Skills

Communication

Presentation skills

Interpersonal skills

Influencing skills

Travel flexibility

Tools

Microsoft Office

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Job Description Summary

• Develop the Group Distribution Learning & Development strategy and framework to support capability building of advisors and leaders across Agency distribution channel
• Responsible to work in partnership with country Heads of Learning on the delivery and impact of targeted learning programmes to strengthen and futureproof capabilities of AIA Agency Distribution salesforce including leaders
• Develop and deliver best in class bespoke training programmes exclusive to AIA by working with internal / external SMEs.

Roles and Responsibilities

• Accountable to Director of Distribution Learning & Events of Group Distribution Office for the productivity, competency, and professionalism of AIA Agency Distribution Salesforces across channels which are directly linked to the quality of the learning programmes implemented and their outcomes.
• Collaborate with Group Agency Distribution teams and local business units by keeping relevant team members informed on support and implementation progress of business-focused objectives.
• Develop learning communities with LBUs and collaborate with country Learning Heads on implementation of the learning strategy, framework and programmes including timelines for changes.
• Perform gap analysis and work closely with Agency Distribution Team Leads, Learning Heads to link business and learning objectives of the learning programmes that support the local business unit’s and our distribution partners and agencies’ capability building needs.
• Design learning experiences that are relevant to program’s purpose, compelling to decision makers and efficient in its use of resources.
• Collaborate with internal / external SMEs to develop and deliver learning programmes via Train-the-Trainer or directly to Agency Executives.
• Strengthen and future-proof capabilities of leadership and frontline teams to support new initiatives including regional / global certifications + rewards & recognition.
• Any other tasks as assigned by manager subject to business needs.

Minimum Job Requirements

• At least 10 years’ experience in the Insurance Industry, 4 of which must be at Management level in an Insurance Company or Insurance intermediary
• Have at least 5 years’ experience and knowledge in insurance sales and distribution, particularly in Agency Distribution
• Have at least 5 years’ experience in developing and facilitating leadership management programmes
• Flexibility of travel is a requirement.
• Excellent communication and presentation skills.
• Strong interpersonal and influencing skills; ability to establish strong working relationships with a wide range of internal and external stakeholders
• Proficient in the use of Microsoft office software

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.