L&D Trainer & Quality Programs Lead (Japan)

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social security coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Coaching and mentoring from experts

Job summary

TDCX is seeking a Training Manager to design and deliver comprehensive onboarding and ongoing development programs for our diverse client teams in Singapore. You will build training materials, run orientation sessions, and monitor program effectiveness to raise performance.

Ideal candidates have a degree or diploma, strong presentation and communication skills, and hands-on experience with e-learning content development and MS Office. Join a global BPO leader and help shape world-class CX teams.

Qualifications

• Advanced diploma or degree in a related field with strong training capabilities.
• Excellent communication and presentation skills for diverse audiences.
• Experience in designing and delivering training programs and materials.
• Proficient in MS Office and e-content development tools.
• Fluent in English and the language of the supporting market.

Responsibilities

• Conduct orientation sessions and plan/deliver the full training program for new hires.
• Develop training programs, manuals, multimedia aids, and educational materials.
• Follow up on training programs to evaluate effectiveness and impact.
• Evaluate existing training and propose improvements.
• Conduct Training Needs Analysis and improve staff performance.
• Drive service quality initiatives to maintain high standards.
• Perform other duties as assigned to support the Quality Management System.

Skills

Strong communication

Interpersonal skills

Presentation skills

Training delivery

MS Office proficiency

English proficiency and market lang

E-content and design development

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

TDCX is seeking a Training Manager to design and deliver comprehensive onboarding and ongoing development programs for our diverse client teams in Singapore. You will build training materials, run orientation sessions, and monitor program effectiveness to raise performance.

Ideal candidates have a degree or diploma, strong presentation and communication skills, and hands-on experience with e-learning content development and MS Office. Join a global BPO leader and help shape world-class CX teams.