Learner Experience & Programs Operations Lead

National University of Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Programme Operations and Client Services team at NUS-ISS is seeking a client associate to support the day-to-day operations of our executive education programmes for local and corporate learners. You will deliver seamless learner experiences from enquiry through post-course follow-up, and be the primary contact for corporate accounts.

You will coordinate enrolments, payments, certificates, schedules, and communications, while partnering with teaching staff to ensure a high-quality learning

Qualifications

• Bachelor’s degree with at least 5 years of relevant experience in programme operations and customer services.
• Strong communication skills and service mindset.
• Good interpersonal skills with the ability to build positive relationships with stakeholders.
• Well organized with planning, organizing, and follow-up skills to meet tight deadlines.
• Ability to handle multiple tasks and provide timely responses.
• Proficient with MS Office applications, especially MS Excel.

Responsibilities

• Providing responsive, professional, and solution-oriented support to learners and corporate clients throughout the entire learning lifecycle—from initial enquiry to post-course follow-up.
• Serving as the primary point of contact for assigned corporate accounts, guiding enrolment and payment processing.
• Managing the full spectrum of administrative processes to support programme and course delivery, including scheduling, timely learner communications, attendance tracking, post-course evaluations, and certification processing.
• Providing proactive support to teaching staff for learner information, course setup, and other administrative support to deliver a high-quality learner experience.
• Contributing to continuous improvement by reviewing, refining, and streamlining operational processes and guidelines to enhance efficiency and alignment with best practices.
• Performing data analysis and preparing insightful reports for internal and external stakeholders to support decision-making and monitor programme performance.
• Providing dependable secretarial and administrative support for meetings, accreditation matters, and report preparation.
• Providing customer care support.
• Undertake ad-hoc projects related to programme operations.

Skills

Communication skills

Customer service mindset

Interpersonal skills

Organizational skills

MS Excel proficiency

Education

Bachelor’s degree

Job description

The Programme Operations and Client Services team at NUS-ISS is seeking a client associate to support the day-to-day operations of our executive education programmes for local and corporate learners. You will deliver seamless learner experiences from enquiry through post-course follow-up, and be the primary contact for corporate accounts.

You will coordinate enrolments, payments, certificates, schedules, and communications, while partnering with teaching staff to ensure a high-quality learning