Operations & Policy Lead – Learning Programs

OOm Pte Ltd; Singapore; On-site; SGD 38,400 - 62,400; Full time

Job summary

OOm Institute in Singapore is seeking a structured and detail-oriented Operations Executive to join our Central Operations team. The role supports learner funding, enrolment, documentation, and compliance, and will own the Policy and Process Governance portfolio.

You will document processes, standardise procedures, coordinate policy training, and ensure employees follow approved policies while collaborating with management and departments to drive operational excellence.

Qualifications

• Higher NITEC, Diploma, or Degree in a relevant field.
• Strong organisational, planning, and documentation skills.
• Ability to structure information into clear procedures.
• Meticulous with checklists, trackers, and spreadsheets.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Experience with WSQ courses, learner funding, audit prep, or compliance is a plus.

Responsibilities

• Support learner enrolment, attendance, assessments, withdrawals, and funding administration.
• Verify learner details, eligibility, funding documents, and submission records.
• Maintain complete audit trails for learner and course records.
• Follow up on incomplete documentation and resolve operational discrepancies.
• Maintain Central Operations trackers, reports, and records.
• Coordinate with learners, companies, trainers, and internal teams.
• Develop and maintain policies, SOPs, and operational guidelines.
• Coordinate policy review, approval, communication and implementation.

Skills

Organisational skills

Documentation skills

Checklists & trackers

Interdepartmental coordination

Clear communication

Independent worker

Office & productivity tools

Operations & SOP experience

Education

Higher NITEC, Diploma, or Degree in Business Administration/Operations/Quality Assurance/Compliance/Education

Tools

Google Drive

Google Docs

Google Sheets

Microsoft Word

Microsoft Excel

Job description

OOm Institute in Singapore is seeking a structured and detail-oriented Operations Executive to join our Central Operations team. The role supports learner funding, enrolment, documentation, and compliance, and will own the Policy and Process Governance portfolio.

You will document processes, standardise procedures, coordinate policy training, and ensure employees follow approved policies while collaborating with management and departments to drive operational excellence.