Lead Wintel & Desktop Infra Engineer

NCS; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NCS Bedok is seeking a Senior Infra Engineer to design, implement, and support Wintel infrastructure across Windows and Linux. You will manage large server environments, drive operational excellence, and participate in 24/7 support rotations.

The role emphasizes security, compliance, and collaboration with cross-functional teams. The ideal candidate has 3+ years of Wintel experience, strong troubleshooting skills, and a degree in IT/CS.

Qualifications

• Minimum 3 years of Wintel support.
• Strong understanding of server provisioning, hardening, and lifecycle management.
• Familiarity with backup, restore, and disaster recovery processes.
• ITIL IT Service Management knowledge.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong written and spoken English communication skills.
• Strong teamwork and cross-functional collaboration skills.
• Proactive and adaptable to new technologies and operational requirements.
• Client-oriented mindset with focus on service quality and delivery.
• Bachelor’s degree (or higher) in Information Technology, Computer Science, or a related discipline.

Responsibilities

• Work with clients to ensure they are leveraging services effectively and finding value in our services.
• Ensure effective communication to clients, including weekly/monthly service delivery reports within agreed timelines.
• Lead and mentor a team of 20–30 Desktop Engineers, ensuring alignment to team objectives.
• Collaborate with internal stakeholders to build relationships across departments.
• Develop and share best practices to continuously improve process quality, effectiveness, and efficiency.
• Establish annual improvement plans, incorporating lessons learned and reviewing with senior manager.
• Work with senior managers and sales teams to maintain and increase revenue through service upsell opportunities.
• Provide Wintel technical support across production and development environments.
• Manage and maintain servers, appliances, storage systems, and system software.
• Administer and support Windows and Linux servers to ensure availability and reliability.
• Plan, design, install, and configure Windows systems in line with service requirements.
• Perform server provisioning, hardening, and ensure systems meet Warrant of Fitness standards.
• Monitor performance, capacity, and service levels; apply corrective actions as required.
• Conduct root cause analysis and implement preventive measures for recurring incidents.
• Manage system changes and patching processes to ensure timely and compliant execution.
• Maintain detailed system documentation and change records.
• Plan and implement backup, restore, and disaster recovery procedures.
• Conduct audits and support new infrastructure and project implementations.
• Provide technical guidance and support to project teams and end-users.
• Ensure adherence to ITIL, ISO20000, and ISO27001 operational standards.
• Participate in 24/7 support rotation including weekends and holidays as require.
• Support implementation and migration projects involving Windows and hybrid cloud environments.
• Participate in infrastructure enhancement and automation initiatives to improve efficiency and compliance.
• Collaborate with stakeholders to ensure systems align with performance, security, and availability targets.

Skills

Wintel support

Server provisioning

Troubleshooting

ITIL processes

Automation basics

Education

Bachelor's degree in IT/CS

ITIL certification

Job description

NCS Bedok is seeking a Senior Infra Engineer to design, implement, and support Wintel infrastructure across Windows and Linux. You will manage large server environments, drive operational excellence, and participate in 24/7 support rotations.

The role emphasizes security, compliance, and collaboration with cross-functional teams. The ideal candidate has 3+ years of Wintel experience, strong troubleshooting skills, and a degree in IT/CS.