Lead Teller/Lead Front Line Associate

The Western Union Company; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Short-term incentives

Accident and life insurance

Development platforms access

18 days holidays

Birthday Leave

Eldercare Leave

Job summary

The Western Union Company is seeking a Lead Teller in Singapore to lead a branch team, drive transactions and revenue, and maintain high service standards. You will oversee staff, hire and train, and coordinate with head office to align branch goals with company strategy.

You will conduct branch audits for compliance, manage budgets and rosters, map competitors, promote new products, and ensure exceptional customer service.

Qualifications

• Strong leadership abilities.
• Problem-solving mindset.
• Analytical thinking.
• Excellent time and team management.
• Strong communication skills.
• Fluency in English; other languages preferred.

Responsibilities

• Lead the teller team with enthusiasm and oversee staff.
• Work with customers and help grow transactions and revenue.
• Assist in hiring and training staff and lead branch strategy.
• Liaise between the branch and head office; bridge management and staff.
• Conduct branch audits to ensure compliance and oversight of multiple branches.
• Manage budgets and duty rosters; monitor resource allocation.
• Promote new products and initiatives; drive branch targets.
• Solve problems for customers and staff by coordinating with relevant departments.

Skills

Leadership

Problem-solving

Analytical skills

Time management

Team management

Communication skills

English fluency

Other languages

Job description

Role Responsibilities

At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping in hiring and training staff, as well as leading teams in strategizing how to cultivate branch success. Liaise between the branch and head office and be the bridge between management and FLA’s. Conduct audit of branches to ensure compliance. Oversees multiple Western Union Branches and achieve assigned branch targets Map competitors’ rates and service offerings. Manage the branch’s budget. Actively promote new products and initiatives. Accountable for managing Duty Roster in timely manner,. Provide excellent service for Western Union customers. Allocate branch resources as per staff and client needs. Be Well versed with company policies. Manage reports for the branches.(E.g Finance report , WUpos report ) Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems. Employee engagement team building activities.

Role Requirements

Strong leadership skills An affinity for problem-solving Analytical skills Highly organized with time and team management Strong communication skills Fluency in English and other languages preferred.

Benefits and other details

• Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
• Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
• Your Singapore specific benefits include: 18 days holidays Birthday Leave Eldercare Leave

Due to the nature of this role, the expectation is to work from the office full time.

Estimated Job Posting End Date: 10-26-2026

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. #LI-Onsite

We are passionate about diversity.

Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

At Western Union, we're more than a trusted name in global payments. We're moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we're committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that's redefining what's possible.