Retail Sales and Customer Service Associate (Full Time)

The Western Union Company; Singapore; On-site; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Development platforms access

In-office collaboration

Job summary

The Western Union Company in Singapore is seeking a full-time Retail Sales and Customer Service Associate to handle in-person transactions, assist customers, and ensure compliance with store standards.

You will process money transfers, manage cash, and contribute to loss prevention while collaborating with a team to meet performance targets. Fluency in English is required, and weekend work is available.

Qualifications

• 0–2 years of customer service experience (preferably in financial services or retail)
• Cash management experience preferred
• Good communication skills
• Fluency in English; additional languages are a strong advantage
• Experience in currency exchange is a plus

Responsibilities

• Perform transactions in line with compliance rules and respond to customer inquiries promptly
• Welcome customers and assist with processing their transactions
• Handle cash and maintain cash register operations, including reporting
• Collaborate with the team to meet operational and performance targets

Skills

Customer service

Cash handling

Communication

MS Office tools

Tools

MS Office (Excel/Word/Outlook)

Job description

**Retail Sales and Customer Service Associate (Full Time) - Singapore Role Responsibilities**As a Retail Sales and Customer Service Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.Key responsibilities include:* Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.* Welcoming customers, providing them with guidance & help in processing their transactions.* Cash handling and maintaining cash register operations including reports using MS Office tools.* Work collaboratively with a supportive team to meet operational and performance targets. **Role Requirements*** 0-2 yrs of customer service experience (preferably in financial services or retail).* Experience in cash management is preferred.* Good communication skills.* Fluency in English – additional languages are a strong advantage.* Experience in currency exchange is a plus.* Basic work experience with MS Office tools (MS Excel, Word, Outlook)* Can work on weekends. **Workplace options****100% IN PERSON -** Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time. **Benefits**You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your Singapore specific benefits include:* Annual Leave, Sick leave and Maternity / Paternity leave* Global Recognition and Rewards Programs* Group Life Policy and Group Medical Policy* Referral Program* Employee Assistance Programs* Employee Wellness This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules. **Other Details** We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-SK1