Retail Sales and Customer Service Associate (Full Time)

Western Union; Singapore; On-site; SGD 24,000 - 40,000; Full time

Benefits offered by this job

Annual Leave

Maternity / Paternity leave

Group Medical Policy

Employee Wellness

Job summary

Western Union is hiring a Retail Sales and Customer Service Associate in Singapore. You will manage customer inquiries, process money transfers, handle cash and maintain registers. The role requires weekend work and strong English communication.

As part of a collaborative team, you will uphold store standards and assist in loss prevention while delivering efficient service to customers in person.

Qualifications

• 0–2 years of customer service experience.
• Experience in cash management is preferred.
• Good communication skills and English proficiency.

Responsibilities

• Ensure transactions comply with compliance rules and handle customer inquiries.
• Greet customers and assist with processing their transactions.
• Handle cash and maintain cash register reports using MS Office tools.
• Collaborate with the team to meet operational targets.

Skills

Customer service

Cash handling

MS Office

English fluent

Weekend availability

Additional languages

Tools

MS Office

POS system

Job description

Retail Sales and Customer Service Associate (Full Time) - Singapore

As a Retail Sales and Customer Service Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Key Responsibilities

• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
• Welcoming customers, providing them with guidance & help in processing their transactions.
• Cash handling and maintaining cash register operations including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail).
• Experience in cash management is preferred.
• Good communication skills.
• Fluency in English – additional languages are a strong advantage.
• Experience in currency exchange is a plus.
• Basic work experience with MS Office tools (MS Excel, Word, Outlook).
• Can work on weekends.

Workplace options

100% IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

• Annual Leave, Sick leave and Maternity / Paternity leave Global Recognition and Rewards Programs Group Life Policy and Group Medical Policy Referral Program Employee Assistance Programs Employee Wellness This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 10-15-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.