Senior Customer Success Manager, Enterprise

Airwallex; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Airwallex, a global payments and financial platform, seeks a professional in Singapore to drive cross-border payments growth, manage key enterprise clients, and analyze market data for informed decisions. You will partner with product and R&D to optimize offerings, maintain strong client relationships, and pursue new business opportunities.

The role emphasizes proactive problem solving, attention to detail, and effective communication to navigate regulatory and market dynamics in cross-border

Qualifications

• 3–5 years of relevant industry experience, preferably with large enterprises.
• Strong communication skills and logical thinking.
• Proactive in identifying client needs and opportunities.
• Able to collect, analyze, and present data clearly.

Responsibilities

• Grow cross-border payment business aligned with market strategy.
• Follow up on merchants’ cross-border transactions and report status.
• Monitor industry policies, risk, and compliance; advise on strategy.
• Collaborate with product/R&D to provide market feedback and insights.
• Resolve client issues promptly, including pricing, KYC/KYB, and monitoring.
• Support data analysis to optimize client growth and relationships.

Skills

Cross-border payments

Client management

KYC/KYB

Data analysis

Market research

Communication

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Job Location: Singapore

Job Description:

• In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.

• Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.

• Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.

• Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Core Responsibilities:

• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.

• Act as an expert to provide support in data analysis and optimization to promote clients’ business development.

• Maintain client relationships and explore new business opportunities.

• Drive the optimization or innovation of products, features, and processes.

Basic Requirements: (The following information is for reference only and not an absolute standard.)

• 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.

• Detail-oriented, results-driven, with strong communication skills and logical thinking.

• Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.

• Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity.

• Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.