Lead Systems Analyst

Starhub Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Starhub Ltd. seeks a Lead Systems Analyst to bridge business needs with technology by designing scalable, feasible end-to-end solutions. You will ensure requirements are understood, translated, and reflected in platform configurations, driving growth and innovation.

The role demands strong telecom domain knowledge, excellent communication, and ability to lead technical discussions across stakeholders and partners.

Qualifications

• Degree holder with focus on systems analysis or related field.
• Experience in end-to-end solution design within telecom domains.
• Strong communication and collaboration with business and tech teams.

Responsibilities

• Lead end-to-end solution design aligned to business and tech goals.
• Elicit, prioritize, and translate business requirements into specifications.
• Ensure feasibility, scalability, and integration across systems and platforms.
• Provide technical guidance for design recommendations and implementation.
• Support partner engagements, new initiatives, and RFP/RFT responses.

Skills

Requirements Elicitation

Stakeholder Communication

Solution Design

Education

Degree in Computer Science or related field

Tools

CRM (Compax)

Billing Systems

Provisioning Systems

Inventory Systems

Job description

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Role Mission:The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities:

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.

Qualifications

• Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background in telecommunications industry.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Compax), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Experience in digital-related areas, including user journey analysis during solution assessment, design thinking and human-centric approaches to solution assessment.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.