IT Service Manager (Corporate Banking, Contract)

TECH GRID ASIA PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TECH GRID ASIA PTE. LTD. is seeking an IT Service Manager to lead end-to-end IT service delivery across corporate banking operations. You will bridge technology and business units, ensuring secure, highly available systems with focus on incident management and continuous service improvement.

You will oversee risk and regulatory compliance, vendor management, SLAs, and change governance, while guiding L1/L2 support teams in a dynamic, contract-based environment.

Qualifications

• Minimum 8 years in IT service management, preferably in corporate banking/financial services.
• Experience leading L1/L2 support teams.
• Experience supporting corporate banking applications (accounts, loans, payments, cash management, treasury).
• Familiarity with service management tools (e.g., JIRA, ServiceNow).
• ITSM certifications are advantageous.
• Comfortable with project-based contract arrangements.

Responsibilities

• Lead end-to-end IT service delivery across corporate banking operations.
• Oversee incident and problem management, RCA, and preventative actions.
• Ensure regulatory compliance, data privacy, and cybersecurity standards.
• Manage third-party vendors and service providers to meet SLAs.
• Define, monitor, and report SLAs and KPIs to senior stakeholders.
• Govern deployment of IT changes and upgrades with minimal disruption.

Skills

IT Service Management

Incident Management

Risk & Compliance

Vendor Management

Service Level Management

Release & Change Management

Education

Bachelor's degree in CS/IT/Business

Tools

JIRA

ServiceNow

Job description

Role Overview

As the IT Service Manager, you will lead and oversee the end-to-end delivery of IT services across our corporate banking operations. You will act as the critical bridge between technology teams and business units, ensuring seamless, secure, and highly available systems. This role demands a strong focus on incident management, application support, continuous service improvement, and strict adherence to financial regulatory compliance.

Key Responsibilities

• Service Delivery & Operations: Manage daily IT operations, ensuring high availability and performance of business-critical corporate banking applications.
• Incident & Problem Management: Lead critical incident responses, minimizing downtime for customer-facing services. Conduct root-cause analysis (RCA) and implement preventative measures.
• Risk & Compliance: Ensure all IT services comply with regional financial regulations and frameworks (e.g., MAS Technology Risk Management). Enforce strict data privacy and cybersecurity standards.
• Vendor Management: Oversee third-party IT vendors and service providers, ensuring SLAs and contracts are strictly met.
• Service Level Management: Define, monitor, and report on SLAs and KPIs to senior stakeholders, continuously identifying areas for operational improvement.
• Release & Change Management: Govern the deployment of IT changes and upgrades, ensuring zero disruption to critical banking operations.

Qualifications & Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Min. 8 years and above of IT service management experience, preferably in Corporate Banking/ Financial services; with prior experience leading L1/L2 support teams
• Experience in supporting corporate banking applications ie. Current/Saving Accounts, Loans/Lending products, Payments, Cash Management, Treasury, Market products.
• Familiarity with service management tools ie. JIRA, ServiceNow etc.
• ITSM certifications will be advantageous
• Comfortable with project-based contract arrangement.