Lead, Rides Operations (Universal Studios Singapore)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd is seeking an Operations Supervisor to oversee daily crew activities, train staff, and ensure grooming, conduct, and safety standards are met. You will maintain records, address guest concerns, and support crowd management to deliver an exceptional guest experience.

The role requires at least 1 year of operations experience and a diploma or equivalent in tourism or related field. Shift work including evenings and weekends is expected.

Qualifications

• Minimum qualification as stated: GCE 'O/N' Levels/ ITE/ Diploma in Tourism or related discipline.
• Minimum 1 year of operations experience.

Responsibilities

• Supervise daily crew activities ensuring grooming, conduct, and operational standards.
• Assist in training crew members to uphold service standards.
• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping, and scheduling.
• Attend to guest concerns and resolve emergencies promptly.
• Ensure park readiness and operational excellence to enhance guest experience.
• Support crowd control and queue management during peak periods.
• Report ride malfunctions and safety concerns to management.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

Calm under pressure

Time management

Team player

Outdoor work

Shift work

Education

GCE O/N Levels / ITE / Diploma in Tourism or relevant discipline

Job description

Job Responsibilities

• Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.

• Assist in training new and existing crew members to uphold operational and service standards.

• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.

• Attend to guest concerns and ensure timely and appropriate resolution of emergencies.

• Ensure the park readiness and operational excellence to enhance overall guest experience.

• Support crowd control and queue management during peak periods.

• Report ride malfunctions, abnormalities, and safety concerns to management.

Job Requirements

• Minimum GCE 'O/N' Levels/ ITE/ Diploma in Tourism or any other relevant discipline.

• Prior operations experience of at least 1 year.

Skills/ Attributes

• Strong leadership and problem-solving abilities.

• Strong communication and interpersonal skills, including being comfortable speaking to large groups.

• Attentive to detail and safety-oriented.

• Ability to stay calm and professional in high-pressure situations.

• Able to manage time and prioritize tasks effectively.

• Team player with a positive attitude.

• Comfortable to work in an outdoor environment.

• Must be able to stand for extended periods.

• Able to perform shift work, including evenings, weekends and public holidays.