Operations Crew (Part Time)

Mega Adventure; Singapore; On-site; SGD 14,000 - 28,000; Part time

Job summary

Mega Adventure is seeking part-time Operations Instructors to support our aerial adventure park. You will help manage queues, guide guests, and ensure safety and ticket validation across outdoor rides and facilities. This role requires a people-focused approach and willingness to work weekends and holidays.

Candidates with customer service experience in attractions or tourism are preferred. Training provided with pay progression up to HKD? (note: adapt to local currency) and PH coverage.

Qualifications

• Experience in customer service or attractions/tourism industry.
• Comfortable working outdoors and on feet for long hours.
• Able to work a shifting schedule including weekends and public holidays.

Responsibilities

• Support attractions operations by regulating queue times and directing crowd flows.
• Provide excellent guest service and handle enquiries related to the attractions.
• Ensure guests have valid tickets and maintain site cleanliness.
• Perform safety checks and operate park rides as required.
• Escalate incidents and assist in emergency procedures.

Skills

Customer service

Education

Primary/Secondary School or equivalent

Job description

We are looking Part Time Staff!

PRIORITY GIVEN TO THOSE WHO....

1. Can commit on weekdays

2. Preferably have driving/motorbike licence

3. Have experience in customer service or attractions/tourism industry.

Position Available:

• Operations Instructors

Salary

• For Part Time - starting at $10.50 per hour, can progress up to $20 per hour with training (including PH)

Company

Mega Adventure operates an aerial adventure park - host to the world famous MegaZip – a 450m flying fox over the jungle and beaches of Sentosa Island – as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course.

Job Role Description

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.

Support attractions operations

• Assist in regulating queue times according to queue management approach and methods

• Assist in directing crowd flows through the attractions site

• Provide feedback to management team on improving ground operations

• Ensure guests have valid ticket for the relevant activities at the site

• Ensure cleanliness of site at all times

• Operate attractions rides

Enhance customer service

• Deliver excellent guest service in line with developed procedures

• Perform first-level service assistance and recovery

• Handle any attractions-related enquiries and assist any team members when required

Safety and security of attractions site

• Enforce visitor adherence to safety rules

• Carry out safety standards and procedures

• Escalate any incidents for follow-up action

• Support emergency response procedures

• Conduct safety briefing to guests

• Ensure timely set up and execution of the park closure procedures

• Conduct pre and post-ride safety checks on a daily basis

• Perform thorough inspections of equipment and rides

• Assist in performing pre and post-ride safety checks

Skills and Competencies

• Primary/Secondary School/Pre-U/College/Professional Certificate

Check out sg.megaadventure.com for more information about us!