Lead, Precious Metals Operations & Buyback

JINHENG GOLD & JEWELLERY TRADING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JINHENG GOLD & JEWELLERY TRADING PTE. LTD. is seeking an Operations Manager to lead our precious metals recycling and gold buyback business. Oversee end-to-end operations, ensure compliance, drive growth, and maintain exceptional customer service standards.

You will authenticate, test, and value metals, negotiate prices, monitor market trends, and enforce AML/KYC controls while maintaining thorough records and efficient cash flow. Strong leadership and Mandarin skills preferred.

Qualifications

• Diploma, Degree, or equivalent professional experience in Accounting, Business Administration, Operations Management, Finance, or related fields.
• Experience in business operations, management, sales, or customer-facing roles, preferably within precious metals recycling, gold trading, pawnbroking, jewelry, or PSPM industries.
• Proven ability to negotiate effectively, build customer relationships, and close transactions.

Responsibilities

• Lead daily operations of the precious metals recycling and gold buyback business to ensure efficient, secure, and compliant processes.
• Authenticate, test, and value gold and precious metals using industry-standard methods and equipment to determine authenticity, purity, and value.
• Evaluate and negotiate purchase prices based on market rates, metal content, purity, and company policies to maximize profitability and customer satisfaction.
• Monitor precious metals market trends and adjust buyback pricing strategies accordingly.
• Implement and enforce compliance with regulatory requirements including AML/CFT, KYC, record-keeping, and internal controls.
• Maintain accurate transaction records, customer documentation, compliance files, and inventory records to support audits and regulatory reviews.

Skills

Leadership

Analytical skills

Regulatory compliance

Negotiation

Customer service

Problem solving

Multitasking

Education

Diploma/Degree in related field

Tools

Microsoft Excel

Accounting software

POS systems

XRF analyzers

Electronic gold testers

Job description

JINHENG GOLD & JEWELLERY TRADING PTE. LTD. is seeking an Operations Manager to lead our precious metals recycling and gold buyback business. Oversee end-to-end operations, ensure compliance, drive growth, and maintain exceptional customer service standards.

You will authenticate, test, and value metals, negotiate prices, monitor market trends, and enforce AML/KYC controls while maintaining thorough records and efficient cash flow. Strong leadership and Mandarin skills preferred.