Lead Generation - Customer Support

T3 HEALTH PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Part time

Job summary

T3 Health PTE. LTD. is seeking a Lead Generation Specialist for an immediate, short-term project focused on handling inbound and outbound WhatsApp communications. You will qualify leads, set appointments, and ensure smooth handoffs to the sales team.

The role requires strong English communication, high responsiveness, and the ability to strictly follow scripts while maintaining a natural tone. Immediate joining is preferred for this temporary engagement.

Qualifications

• Proven experience in customer service, chat support, or lead generation.
• Experience with WhatsApp or messaging platforms is preferred.
• Strong written English communication skills.

Responsibilities

• Respond to incoming WhatsApp messages promptly and professionally.
• Qualify leads using provided scripts and guidelines.
• Schedule qualified leads for discovery calls or hand over to sales for follow-up.
• Record conversation outcomes and contact details in the CRM.
• Follow up with cold or non-responsive leads to maintain engagement.

Job description

Lead Generation Specialist (Immediate / Temp Short Term)

Role Overview

We are seeking a responsive and communicative Lead Generation Specialist for an Immediate short-term project to manage inbound and outbound WhatsApp communications. Your primary responsibility will be answering incoming messages promptly, qualifying prospective leads, and routing interested prospects to our team for initial consultations.

Key Responsibilities

• Manage Communications: Respond to all incoming WhatsApp messages in a timely, professional, and engaging manner.
• Lead Qualification: Ask key qualifying questions using provided scripts and guidelines to determine lead fit.
• Appointment Setting: Schedule qualified leads for discovery calls or transfer high-value inquiries directly to the sales team.
• Data Tracking: Record conversation outcomes, lead contact details, and status updates accurately in our tracking sheet/CRM.
• Follow-Ups: Conduct prompt follow-ups with cold or non-responsive leads to maintain engagement.

Requirements

• Proven experience in customer service, chat support, or lead generation (WhatsApp/messaging experience preferred).
• High responsiveness during agreed working hours with excellent written communication skills.
• Strong command of English (additional languages are a plus).
• Tech-savvy with access to a reliable smartphone, stable internet connection, and a laptop.
• Ability to strictly follow communication scripts while maintaining a natural, conversational tone.
• Preference towards candidates who can join immediately.