Office & Support Administrator

ITEZ.SG; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

ITEZ.SG in Singapore is seeking a dynamic, detail-oriented professional for a dual-function role focused on customer operations. You will handle day-to-day administration, deliver outstanding support across messaging channels, and drive revenue through payment collections.

The position emphasizes strong communication, data accuracy, and collaboration with partners to ensure smooth deliveries and order processing. Join a team that values efficiency and customer-centric service.

Qualifications

• Diploma in Business Administration, Communications, or a related field is required.
• Excellent verbal and written communication skills.
• Strong proficiency with Meta Messenger, WhatsApp, and phone conversations.

Responsibilities

• Provide Omnichannel Customer Support via Meta Messenger and WhatsApp.
• Handle inbound/outbound calls with professional phone etiquette.
• Manage payment collections and follow-ups with customers via messaging and calls.
• Coordinate with external partners for delivery scheduling and installation services.
• Maintain accurate customer data, order status, and payment records in the database.
• Support daily operations and generate operational reports to improve workflows.
• Monitor customer interactions to identify trends and suggest improvements.

Skills

Customer service

Phone etiquette

Digital messaging

Organization

Attention to detail

Education

Diploma in Business Administration or Communications

Tools

Microsoft Office

Google Workspace

Job description

We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels.

Work hours: 9 AM - 6.30 PM
Working days: Monday to Friday

Responsibilities:

• Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey.

• Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette.

• Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilitate, secure, and confirm payments in a tactful, professional manner.

• Partner & Logistics Coordination: Collaborate closely with external partners to coordinate delivery schedules and installation services, ensuring a smooth, timely process for our customers.

• Order & Issue Management: Maintain effective communication with partners to facilitate efficient order processing and swift resolution of any fulfillment issues.

• Database & Record Management: Update and maintain the company's database with accurate, real-time data regarding customer interactions, payment statuses, and order updates.

• Administrative Excellence: Support daily business operations by organizing customer records, preparing operational reports, and coordinating with internal teams to streamline workflows.

• Continuous Improvement: Monitor customer interactions and feedback to identify trends, suggesting actionable areas to improve overall service delivery.

Requirements:

• Education: Diploma in Business Administration, Communications, or a related field.

• Experience: Minimum of 2 years of experience in a blended customer service, administrative, or credit control/collections role.

• Communication Skills: Exceptional verbal and written communication skills. High proficiency in digital messaging platforms (Meta Messenger, WhatsApp) and a friendly, professional phone etiquette are essential.

• Soft Skills: Highly tactful and persuasive, with the ability to handle payment and collection conversations firmly yet politely.

• Tech-Savviness: Proficient in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Drive).

• Organization: Strong organizational and time-management abilities to multitask and prioritize effectively in a fast-paced environment.

• Attention to Detail: Meticulous and detail-oriented, with a proven track record of accuracy in database management and administrative tasks.