Sales & Support Executive - AI Sales CRM Company

PEPPER CLOUD PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible work hours

Open and collaborative culture

Job summary

Pepper Cloud is looking for a target-driven Sales and Support Executive to drive growth, manage client relationships, and expand channels for its AI CRM platform. The role includes product demos, lead follow-ups, onboarding support, and representing the company at client meetings and events.

The ideal candidate has 1–2 years in sales or BD, experience in SaaS/CRM, and fluency in Mandarin and English, with strong communication and negotiation skills to close deals and retain customers.

Qualifications

• Fluent in Mandarin/English.
• Experience in SaaS, CRM or tech sales is a plus.
• Strong communication, presentation, negotiation, and interpersonal skills.

Responsibilities

• Conduct product demos and presentations to prospective clients.
• Follow up with leads and manage the sales pipeline to close deals.
• Meet monthly/quarterly sales targets (value and volume).
• Develop new sales channels and opportunities, including partners and distributors.
• Build and maintain relationships with clients and partners.
• Coordinate with Pre-Sales and Onboarding to ensure smooth adoption and retention.

Skills

Mandarin & English fluency

SaaS/CRM sales experience

Sales pipeline management

Client onboarding & retention

Job description

Sales and Support Executive - AI CRM Company

Company Information:

Pepper Cloud is an AI WhatsApp CRM platform designed for small and medium-sized enterprises to centralize sales and customer support operations. It unifies omnichannel communications—including WhatsApp, email, and social messaging—into a single interface to eliminate fragmented customer interactions. The solution features customizable sales pipelines, automated lead capture, smart task routing, and built-in AI tools for instant chat responses and predictive reporting. By automating repetitive administrative tasks and providing real-time activity dashboards, the software helps businesses accelerate deal conversion, shorten sales cycles, and deliver consistent, personalized customer engagement.

Position Summary:

We are looking for an enthusiastic and target-oriented Sales and Support Executive to drive business growth, manage client relationships, expand our sales channels, and provide basic customer support. The ideal candidate should be comfortable conducting product demos, following up with leads, managing client accounts, supporting client onboarding and retention, working with channel partners, and representing the company at client meetings and industry events.

Key Responsibilities:

• Conduct product demos and presentations for prospective clients and effectively communicate product value.
• Follow up with leads, manage the sales pipeline, and convert prospects into customers.
• Achieve monthly and quarterly sales targets (Value and Volume).
• Identify and develop new sales channels, business opportunities, and potential clients.
• Build and maintain strong relationships with clients, channel partners, and distributors.
• Coordinate with Pre-Sales and Onboarding teams to ensure a smooth client onboarding and product adoption experience.
• Follow up with customers after onboarding, understand their requirements, and support long-term retention.
• Represent the company at client meetings, industry events, trade shows, exhibitions, and networking events..
• Maintain accurate and updated sales pipeline and customer records.

Basic Qualifications:

• 1–2 years of experience in Sales or Business Development.
• Experience in SaaS, CRM, or technology sales will be an added advantage.
• Must be fluent in Mandarin/Chinese and English.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Experience handling client meetings, product demonstrations, and customer relationships.
• Target-driven with a proven track record in sales.
• Ability to manage leads and drive the sales process from prospecting to closure.
• Experience or understanding of account management, client onboarding, and customer retention will be an added advantage.

Desirable Skills:

• Start-up experience
• "Get things done" attitude

Benefits:

• Competitive salary + Sales bonus
• Flexible work hours and holidays policy
• Open and collaborative work culture