Lead Desktop Support Engineer – ITSM & Remote Ops

Tata Consultancy Services (TCS); Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking an experienced IT desktop support professional in Singapore to manage ServiceNow incidents, perform hardware break-fix and upgrades, and provide MACI services across desktops and peripherals. You will support LAN and conferencing systems, coordinate with offshore and onsite teams, and share knowledge to improve IT service delivery.

The role requires 5–7 years in enterprise desktop support, ITIL/ITSM familiarity, and hands-on experience with a broad set

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5 to 7 years of relevant IT work experience required.
• ITIL Certification or ITSM process knowledge strongly preferred.
• MCSE or MCP preferred.

Responsibilities

• Provide Service Now incident management and request management.
• Deliver hardware break-fix and upgrade services for laptops, desktops, printers and scanners.
• Handle MACI moves, allocations, changes and installations.
• Provide L3 desktop and L2 LAN support with network troubleshooting.
• Support voice and video conferencing systems and vendor coordination.

Skills

Enterprise desktop support

ServiceNow

Ticket management

Communication skills

Team collaboration

ITIL processes

Virus outbreak management

Remote/desktops support

Vendor coordination

Education

Bachelor's Degree or equivalent experience

Tools

MS Office suite

MS SCCM Client

Remedy/BMC service management

WebEx / Lync / Video conferencing tools

Cisco VPN

Remote desktop tools (RDP)

Printers/Scanners troubleshooting tools

Job description

Tata Consultancy Services (TCS) is seeking an experienced IT desktop support professional in Singapore to manage ServiceNow incidents, perform hardware break-fix and upgrades, and provide MACI services across desktops and peripherals. You will support LAN and conferencing systems, coordinate with offshore and onsite teams, and share knowledge to improve IT service delivery.

The role requires 5–7 years in enterprise desktop support, ITIL/ITSM familiarity, and hands-on experience with a broad set