Senior Enterprise Desktop Support Engineer (ServiceNow)

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. is seeking an experienced IT support professional to manage ServiceNow incidents/requests and deliver desktop hardware services. You will perform MACI moves, provide L3/L2 support, and coordinate with offshore and on-site teams while assisting sales for roaming users.

Ideal candidates have 5–7 years of IT experience, ITIL knowledge, and MCSE/MCP preferences. Strong communication and setup for enterprise LAN/ WAN environments are essential.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• 5–7 years of relevant IT work experience required.
• ITIL certification or ITSM process knowledge strongly preferred.
• MCSE or MCP preferred.

Responsibilities

• Provide Service Now incident and request management experience.
• Deliver hardware break-fix and upgrade services for laptops and desktops.
• Coordinate MACI moves, allocations, changes and installs.
• Deliver L3 desktop and L2 LAN support with remote touches.
• Support voice/video conferencing, antivirus management and remote users.
• Coordinate with offshore/onsite teams and vendors; contribute to knowledge base.

Skills

ServiceNow

Desktop support

Lync/WebEx

Remote/onsite support

Vendor coordination

Windows 10/Office apps

VPN and remote access

Network troubleshooting

Education

Bachelor’s Degree or equivalent

5–7 years IT support experience

ITIL certification preferred

MCSE/MCP preferred

Tools

SCCM

Remedy/BMC

McAfee antivirus

MS Office suite

WebEx/Lync conferencing tools

Cisco VPN

ADR/ITSM tooling

Job description

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD. is seeking an experienced IT support professional to manage ServiceNow incidents/requests and deliver desktop hardware services. You will perform MACI moves, provide L3/L2 support, and coordinate with offshore and on-site teams while assisting sales for roaming users.

Ideal candidates have 5–7 years of IT experience, ITIL knowledge, and MCSE/MCP preferences. Strong communication and setup for enterprise LAN/ WAN environments are essential.