Lead Consultant - Client Services, Health & Benefits

WTW; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

WTW in Singapore seeks an experienced Health & Benefits consultant to manage client relationships and lead consulting engagements. You will define methodologies, oversee project delivery, and negotiate renewals with H&B vendors while designing compliant plan designs aligned with client needs.

You will prepare detailed reports, conduct claims analyses, and benchmark client programs against market standards, ensuring accurate updates to internal systems and timely communications with HR teams.

Qualifications

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• Meet requirements of BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A preferred but not mandatory).
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills.
• Deep knowledge of the Singapore vendor marketplace.
• Technical proficiency in Singaporean employee benefits.
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel and Word).
• Proficiency in English language.
• Client Focus.
• Influence and Selling.
• Results Focus.
• Collaboration.
• Thought Leadership and Innovation.

Responsibilities

• Manage customer relationships in health & benefits.
• Define scope of methodology and proposal preparation and consulting contracts.
• Project management of clients ensuring on-time delivery and quality within budget.
• Manage H&B vendor renewals and negotiations.
• Design efficient plan designs and funding arrangements fitting client needs.
• Prepare client reports, recommendations and presentations.
• Provide claims analysis reports and benchmarking related to H&B clients.
• Keep internal systems updated on benefits matters.
• Analyze plan funding models and develop monitoring KPIs.
• Communicate regulatory changes to HR and assess impacts on benefits programs.

Skills

5+ years Health & Benefits consulting

Customer service focus

Oral & written communication

Singapore vendor marketplace knowledge

Microsoft Office proficiency

English language

Influence & selling

Results oriented

Collaboration

Thought leadership & innovation

Tools

Excel

Word

Microsoft Office

Job description

Description

• Responsible for managing customer relationships in the area of health & benefits
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Project management of clients, guaranteeing delivery on time, within budget and with high quality
• Manage H&B vendor renewals and negotiations
• Design efficient plan designs and funding arrangements that fit client’s need.
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients
• Internal system updates relate to benefits matters
• Analysis about theadvantages and disadvantages of the planfunding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs

The Role

• Responsible for managing customer relationships in the area of health & benefits
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Project management of clients, guaranteeing delivery on time, within budget and with high quality
• Manage H&B vendor renewals and negotiations
• Design efficient plan designs and funding arrangements that fit client’s need.
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients
• Internal system updates relate to benefits matters
• Analysis about theadvantages and disadvantages of the planfunding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs

Qualifications

Requirements

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• Meet requirements of the following including: BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Equal Opportunity Employer