Lead AI QA Team - Drive Accurate AI at Scale

TikTok; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

TikTok is seeking an AI Quality Assurance Team Lead to oversee a team of 8–10 AI QA specialists in Kuala Lumpur, driving QA strategies and process improvements across AI annotation and model labeling. You will collaborate with product operation and AI SOP teams to ensure high-quality outputs and scalable operations.

The role requires strong leadership, stakeholder management, and bilingual English/Chinese capabilities to align with global partners.

Qualifications

• Bachelor's Degree in business administration, operations, or project management.
• 4 years' leadership experience in technology sector (social media, enterprise, consumer, or e-commerce).
• Self-motivated with stakeholder management and problem-solving skills and able to thrive in an ambiguous working environment.
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Proficiency in Chinese and English is required to collaborate with global partners and Key stakeholders based in Mandarin-speaking markets where mandarin is a primary working language.

Responsibilities

• Lead and manage a team of AI QA specialists in Kuala Lumpur, fostering a positive and collaborative team environment that promotes excellence, innovation and continuous improvement
• Take ownership of all AIQA operations, develop and implement AI Quality assurance strategies and processes that align with AI bot online and refinement requirements, ensuring consistent service delivery and adherence for the TnS customer support team
• Establish robust quality assurance processes and workflows to ensure accurate, efficient, and consistent AI annotation
• Support AI model development by conducting sample labeling during the pre-launch phase, ensuring labeling accuracy and productivity meet defined targets
• Perform advanced sample labeling post-launch to monitor and maintain AI bot quality on an ongoing basis
• Monitor key metrics and performance indicators to track the effectiveness and efficiency of AIQA operations and drive process improvements as needed
• Prepare and present QA-related metrics, data analysis, and performance statistics in regular review meetings
• Closely collaborate with cross-functional teams (Product operation team, human QA team and AI SOP team etc..) to address AI Quality Assurance related challenges, issues, and escalations
• Guide and onboard new team members to support ramp-up targets as the team grows

Skills

Leadership

Stakeholder management

Communication

Chinese language

English language

Education

Bachelor's Degree in business administration/operations/project management

Job description

TikTok is seeking an AI Quality Assurance Team Lead to oversee a team of 8–10 AI QA specialists in Kuala Lumpur, driving QA strategies and process improvements across AI annotation and model labeling. You will collaborate with product operation and AI SOP teams to ensure high-quality outputs and scalable operations.

The role requires strong leadership, stakeholder management, and bilingual English/Chinese capabilities to align with global partners.