LEAD ADMINISTRATOR L2

Wipro Limited (Singapore Branch); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Wipro Limited (Singapore Branch) invites an experienced Lead Administrator L2 to join our Singapore delivery center. You will oversee production support, triage incidents, and drive permanent fixes while aligning with our service levels.

The role demands 8–10 years of Windows Server administration, strong leadership, and the ability to coordinate cross-functional teams across on-site operations.

Qualifications

• 8–10 years of hands-on Windows Server Administration experience.
• Strong incident management and SLA adherence.
• Ability to lead and mentor a team in production support.

Responsibilities

• Triaging and resolution of tickets; establish incident monitoring and guide permanent fixes.
• SLA monitoring: review team performance and ensure delivery quality.
• Performance tuning and optimization with production support teams.
• System improvements: review mitigation measures and proposed actions.
• Disaster recovery: develop DR and data backup plans for resilience.
• Reporting and stakeholder engagement: participate in QBRs and manage client expectations.
• Team management: supervise daily operations and conduct performance appraisals.
• Knowledge base: update documentation and share best practices.

Skills

Windows Server Admin

Job description

Job Title:LEAD ADMINISTRATOR L2

City:Singapore

State/Province:Singapore

Posting Start Date:9/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Areas of responsibility

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: Windows Server Admin. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.