PRODUCTION AGENT L1

Wipro Limited (Singapore Branch); Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

Wipro Limited (Singapore Branch) in Singapore is seeking a Production Agent L1 to support processing transactions and handle client requests with professionalism and accuracy. You will document end-user information, update availability in systems, record queries and resolutions, follow standard processes, and identify trends to improve service quality.

The role requires keeping knowledge bases up to date, escalating issues when needed, and delivering compliant information to clients before and

Qualifications

• Experience in middle and back office operations within Investment Banking.

Responsibilities

• Field incoming help requests from clients via phone and email in a courteous manner.
• Document end user information (name, department, contact details) and issue description.
• Update availability in the RAVE system to ensure productivity.
• Record, track, and document queries and resolutions.
• Follow standard processes to resolve queries and meet SLA targets.
• Access and maintain internal knowledge bases and FAQs to aid resolution.
• Identify product details to assist in troubleshooting.
• Document call logs to identify trends and prevent recurring problems.
• Keep self-help documents up to date to speed resolutions.
• Escalate serious client issues to Team Leader when unresolved.
• Ensure product information and disclosures are provided before and after interactions.

Skills

Investment Banking

Job description

Job Title:PRODUCTION AGENT L1

City:Singapore

State/Province:Singapore

Posting Start Date:8/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAâÃÂÃÂs defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and raise serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Mandatory Skills: Investment Banking(Middle & Back Office). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.