LCL Export Customer Service Coordinator (Up to $3700 / Jurong East)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Stafflink Services Pte Ltd in Singapore is hiring for a hands-on export LCL consolidation role within a global shipping and logistics setup. You will support export customers from booking through sailing, coordinating with carriers, warehouses and internal teams.

The ideal candidate has hands-on experience in export LCL consolidation, knowledge of ocean/air freight customer service, and good English. Proficiency in MS Office and strong coordination skills are essential.

Qualifications

• Hands-on experience with export LCL consolidation.
• Experience in ocean freight or air freight customer service is advantageous.
• Familiarity with NVOCC operations is helpful.
• Strong written and spoken English.
• Proficiency in Microsoft Office.
• Excellent follow-up and coordination skills to manage multiple shipments and deadlines.

Responsibilities

• Respond to local and overseas customer enquiries about rates, bookings and shipment status.
• Prepare bookings and confirm sailings; monitor shipments through to cargo arrival.
• Arrange export bookings and follow up with carriers on container status.
• Coordinate with warehouses and transporters on container movements, vessel changes and departure updates.
• Prepare railing instructions and follow up with shippers on package discrepancies.
• Ensure shipping documents are complete and submitted within required timelines.
• Work with sales and documentation teams to resolve issues and support customers.
• Follow agreed SOPs and workflows, while helping maintain customer service, quotations, shipment volumes and trade lanes.

Skills

Export LCL consolidation

Ocean/air freight customer service

NVOCC operations

English communication

Coordination

MS Office

Tools

MS Office

Job description

1. Location: International Business Park, Singapore

2. Working hours: Monday to Friday, 8:30am-5:30pm

3. Employment type: Full-time

4. Hands-on experience in export LCL consolidation is essential.

About the opportunity

Join an international shipping and logistics business that connects freight partners and customers across global trade lanes. Its services include less-than-container-load (LCL) and full-container-load (FCL) ocean freight, air freight, and export consolidation-helping cargo move between markets around the world.

You’ll support export customers from booking through sailing, coordinating closely with carriers, warehouses, transporters and internal teams. This role suits someone who knows the practical details of export LCL consolidation and enjoys keeping shipments on track.

What you’ll do

• Respond to local and overseas customer enquiries about rates, bookings and shipment status.

• Prepare bookings and confirm sailings; monitor shipments through to cargo arrival.

• Arrange export bookings and follow up with carriers on container status.

• Coordinate with warehouses and transporters on container movements, vessel changes and departure updates.

• Prepare railing instructions and follow up with shippers on package discrepancies.

• Ensure shipping documents are complete and submitted within required timelines.

• Work with sales and documentation teams to resolve issues and support customers.

• Follow agreed SOPs and workflows, while helping maintain customer service, quotations, shipment volumes and trade lanes.

What you’ll bring

• Hands-on experience in export LCL consolidation is essential.

• Experience in ocean freight or air freight customer service is an advantage.

• Familiarity with NVOCC operations is helpful.

• Good written and spoken English.

• Proficiency in Microsoft Office.

• Strong follow-up and coordination skills, with the ability to manage several shipments and deadlines.

We regret only shortlisted candidates will be notified.