Last-Mile Delivery Operations Lead

Csgroup; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

CSGroup is seeking an Administrative Support professional to run day-to-day last miles deliveries and support transport operations. The role focuses on planning daily work, achieving KPI targets, and providing feedback for process optimization.

Responsibilities include enforcing policies, reporting on time, maintaining records, supervising drivers and contractors, and supporting customer service with accurate trip data for billing.

Responsibilities

• Assist Department Executive to enforce all standing policies and procedures as established.
• Ensure all rules and regulations are strictly complied with.
• Prepares and submits all necessary reports and documents to the Department Executive on time.
• Maintains proper records of documents and correspondence (Both internal and external).
• Maintains and upkeeps of working equipment and tools properly.
• To conduct analysis and monitoring of contractor performance to improve delivery KPI
• Provide assistance and escalation support to handling customer service request
• Provide accurate trip data to the billing team to support administrative processes.

Job description

CSGroup is seeking an Administrative Support professional to run day-to-day last miles deliveries and support transport operations. The role focuses on planning daily work, achieving KPI targets, and providing feedback for process optimization.

Responsibilities include enforcing policies, reporting on time, maintaining records, supervising drivers and contractors, and supporting customer service with accurate trip data for billing.