Delivery Supervisor

CSGROUP PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

CSGROUP PTE. LTD. in Singapore seeks a hands-on Transport Operations Supervisor to manage day-to-day last-mile deliveries and achieve KPIs.

You will plan and execute daily workloads to maximize productivity and accuracy, and train or supervise outsourced drivers and transporters. In addition, you may perform deliveries as needed to support operations, observe processes and provide feedback for optimization, maintain accurate trip data for billing, and assist with reporting and documentation to

Responsibilities

• Assists the Department Executive to enforce all standing policies and procedures as established.
• Ensures all rules and regulations are strictly complied with.
• Prepares and submits all necessary reports and documents to the Department Executive on time.
• Maintains proper records of documents and correspondence.(Both internal and external)
• Maintains and upkeeps of working equipment and tools properly.
• To conduct analysis and monitoring of contractor performance to improve delivery KPI
• Provide assistance and escalation support to handling customer service request
• Provide accurate trip data to the billing team to support administrative processes.

Job description

BASIC FUNCTION

To run day-to-day last miles deliveries, and achieve the KPIs set for transport operations.

To plan and execute daily work efficiently, and achieve high productivity and accuracy.

To observe and give feedback on the process for optimization.

To train and supervise subordinates, including outsourced transporters and drivers.

To perform deliveries as and when necessary in support of operations.

DUTIES AND RESPONSIBILITIES

Administrative Support

Assists the Department Executive to enforce all standing policies and procedures as established.

Ensures all rules and regulations are strictly complied with.

Prepares and submits all necessary reports and documents to the Department Executive on time.

Maintains proper records of documents and correspondence.(Both internal and external)

Maintains and upkeeps of working equipment and tools properly.

To conduct analysis and monitoring of contractor performance to improve delivery KPI

Provide assistance and escalation support to handling customer service request

Provide accurate trip data to the billing team to support administrative processes.