L3 Specialist for Virtualized Environments

ITCAN PTE. LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT Infrastructure professional to upgrade, operate and optimize a Citrix-based environment in Singapore. The role covers profile management, Azure integration, and multi-cloud support across the data center stack.

Responsibilities include architectural changes to XenApp/XenDesktop, 3rd level incident handling, and vendor coordination with Microsoft, Citrix, and HP. You will also automate tasks with PowerShell and assist in software packaging and deployment using

Responsibilities

• Upgrade and maintain Infrastructure Components.
• Build and operate Citrix Environment.
• Profile management with Citrix UPM and MS FS Logix.
• Set up and maintain Citrix/Azure infrastructure.
• Support multi-cloud platforms.
• Architectural changes on Citrix XenApp/XenDesktop landscape.
• Handle 3rd level incidents and service requests.
• Vendor ticket handling with Microsoft, Citrix, HP.
• Debugging with standard tooling.
• Troubleshoot Citrix-based problems with fundamentals.
• Troubleshoot via Citrix Director.
• Continuous service and stability improvements.
• Hardware support for VDI infrastructure (on-site in Singapore).
• Monitor and patch infrastructure.
• Automate tasks using PowerShell.
• Manage SSL certificates.
• Participate in technical team sync and internal customer meetings.
• Package and deploy software using SCCM/PowerShell/Chef.
• Evaluate and test new Citrix client.
• Periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments.

Tools

Citrix XenApp/XenDesktop

PowerShell

SCCM

Chef

Citrix Director

MS FS Logix

Azure

Job description

• Upgrading and updating Infrastructure Components
• Building and operating Citrix Environment
• Profile Management Windows Roaming Profile - Citrix UPM - MS FS Logix
• Setup and maintenance of Citrix / Azure infrastructure
• Support multi-cloud platforms
• Architectural changes on Citrix XenApp / Xen Desktop landscape
• Handling of 3rd level support (incidents and service requests)
• Vendor ticket handling with Microsoft, Citrix, HP
• Debugging with the right set of Tools
• Troubleshooting Citrix based problems with good understanding of fundamentals
• Troubleshooting based on Citrix Director
• Continuous service and stability improvements
• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
• Accountability for monitoring and patching of infrastructure
• Automation of tasks using PowerShell
• Handling SSL Certificates
• Participation in technical team sync calls
• Participation in internal customer meetings
• Packaging and deployment of software using SCCM / PowerShell / Chef
• Perform evaluation and testing of any new Citrix client
• Perform periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments on related support activities
• Coordinate with various teams for the daily operations, plan and execute scheduled activities