Specialist for Virtualized Environments

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED in Singapore seeks a Specialist for Virtualized Environments to join a 5 x 24 operation. You will deliver 3rd level support for Citrix-based environments, manage XenDesktop/XenApp, and coordinate with vendors to resolve incidents.

The role requires 6+ years IT experience, strong Citrix and Azure skills, PowerShell automation, and the ability to work across global teams.

Qualifications

• Bachelor's degree in Computer Science, IT, or Engineering.
• 4+ years of IT experience with at least 4 years in Citrix administration.
• Desirable Citrix, Microsoft Server or MS Azure certifications.

Responsibilities

• Provide 3rd level support for Citrix-based virtualized environments.
• Manage Citrix On-Premises, Citrix Cloud, and MS Azure deployments.
• Handle vendor tickets with Microsoft and Citrix.
• Setup and maintain Citrix/Azure infrastructure.
• Automate tasks using PowerShell.
• Coordinate with Data Center team for on-site hardware support in Singapore.
• Patch and monitor infrastructure; improve service stability.

Skills

Citrix administration

PowerShell scripting

Windows Server

IT infrastructure

Multi-cloud platforms

Education

Bachelor's Degree in Computer Science / Information Technology / Engineering

Citrix/Microsoft Azure certifications (Desirable)

Tools

Citrix XenDesktop

XenServer

VMware

Citrix Provisioning Services

Citrix StoreFront

Citrix Cloud

MS Azure

Chef

SCCM

HP hardware

Job description

Position:

Specialist for Virtualized Environments

Working hours:

Specialist will team up and rotate with the existing team to support our 5 x 24 operation model, depending on the shift requirement,

• Shift1:08:00 - 17:00 SGT
• Shift2:14:00 - 23:00 SGT
• Shift3:23:00 - 08:00 SGT

On call during weekends and holidays

Location:

Singapore

Job Description:

• 3rd level support for virtualized environments (based on CitrixOn-Premises/Citrix Cloud and MS Azure)
• 3rd level tickets
• Vendor ticket handling with e.g., Microsoft, Citrix
• Debugging
• Setup and maintenance of Citrix / Azure infrastructure
• Continuous service and stability improvements
• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
• Accountability for monitoring and patching of infrastructure
• Automation of tasks using e.g., PowerShell
• Participation in technical team sync calls
• Architectural changes on Citrix XenApp / Xen Desktop on all landscapes
• Packaging and deployment of software using PowerShell / Chef for all landscapes
• Participation in internal customer meetings, Windows Terminal Service, Virtual Desktop Infrastructure, customer Demo and Education Cloud (virtual sales landscape used for customer demos)

Pre-requisites:

• Experience Level: Level 3
• More than 6 years of Experience in IT with a minimum of 4 years in Citrix administration
• Experience in working in a large organization with globally distributed personnel, functions, and operations.
• Strong IT infrastructure knowledge (Server hardware, network, patching, authentication, policies, Windows operating systems)
• Experience 3rd level support of virtual workplace environments based on Citrix Products
• Ability to think independently and find solutions to complex issues from different sources

Education:

• Bachelor's Degree in Computer Science / Information Technology /Engineering
• Desirable professional education or equivalent certification (Citrix,Microsoft Server, MS Azure)

Expert Knowledge:

• Citrix XenDesktop
• Windows Operating Systems

Good knowledge:

• Citrix Provisioning Services
• Xen Server / VMWare
• Citrix ADC (aka NetScaler)
• Citrix Store Front
• Citrix Cloud
• MS Azure
• PowerShell

Desired:

• SQL
• SCOM
• SCCM
• Chef
• Google Cloud Platform
• ITIL
• Planning
• Advanced Power Shell scripting
• HP Hardware

Profile - Hands on experience | Skillset:

• Upgrading and updating Infrastructure Components
• Building and operating Citrix Environment
• Profile Management Windows Roaming Profile – Citrix UPM – MS FS Logix
• Setup and maintenance of Citrix / Azure infrastructure
• Support multi-cloud platforms
• Architectural changes on Citrix XenApp / Xen Desktop landscape
• Handling of 3rd level support (incidents and service requests)
• Vendor ticket handling with Microsoft, Citrix, HP
• Debugging with the right set of Tools
• Troubleshooting Citrix based problems with good understanding of fundamentals
• Troubleshooting based on Citrix Director
• Continuous service and stability improvements
• Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
• Accountability for monitoring and patching of infrastructure
• Automation of tasks using PowerShell
• Handling SSL Certificates
• On-call only for weekends and public holidays
• Participation in technical team sync calls
• Participation in internal customer meetings
• Packaging and deployment of software using SCCM / PowerShell / Chef
• Perform evaluation and testing of any newCitrix client
• Perform periodic and emergency systems maintenance including patching.
• Coordinate with third-party suppliers and SAP internal departments on related support activities
• Coordinate with various teams for the daily operations, plan and execute scheduled activities
• Effective analysis: Ability to listen, analyze and summarize
• Ability to work in stressful situations
• Outstanding communication skills

Process expectations

• Follow agreed processes and procedures for ticket resolution
• Have a pro-active approach to identify, co-ordinate and resolve tickets
• Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
• Follow/improve SLA resolution timings
• Participate and contribute on continual service initiatives/improvements.
• Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
• Keep updated on new technologies and request training if needed.
• Communicate with identified users appropriately via all approved media.
• Adhere to shift timings and complete the assigned tasks
• Hand over pending issues/tasks to incoming shift with all details, as per the defined shift handover process
• Act as a backup personnel, as/when needed
• Handle Escalation Process