Citrix Administrator

FREEDOM APAC PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

FREEDOM APAC PTE. LTD. is seeking a motivated Citrix Administrator with hands-on experience supporting Citrix Virtual Apps and Desktops environments.

The role involves maintaining Citrix infrastructure, troubleshooting user issues, and ensuring the availability and performance of virtual desktop services. You will assist in configuring Delivery Controllers, StoreFront, Citrix Workspace, and VDAs, and monitor system health with Citrix Director.

Qualifications

• 1 year of Citrix administration or support experience.
• Knowledge of CVAD, XenApp/XenDesktop, and StoreFront.
• Strong troubleshooting and documentation skills.

Responsibilities

• Monitor and maintain Citrix Virtual Apps and Desktops environments.
• Provide Level 1 and Level 2 support for Citrix incidents and service requests.
• Troubleshoot login, application launch, printing, and profile issues.
• Assist with installation and maintenance of Citrix components (Delivery Controllers, StoreFront, VDAs).
• Review system health and performance using Citrix Director.
• Document procedures and configurations; escalate complex issues.

Skills

Citrix administration

CVAD

PowerShell scripting

Active Directory

Networking basics

Troubleshooting

Documentation

VMware knowledge

Education

Bachelor's degree in Computer Science or IT

CCA or Windows Server certification

Tools

Delivery Controllers

StoreFront

Citrix Workspace

VDAs

Citrix Director

Job description

Job Summary

We are lookingfor a motivated Citrix Administrator with hands-on experience supporting CitrixVirtual Apps and Desktops environments. The ideal candidate will assist inmaintaining Citrix infrastructure, troubleshooting user issues, and ensuringthe availability and performance of virtual desktop services.

What willyou do:

• Monitor and maintain Citrix Virtual Apps and Desktops environments.
• Provide Level 1 and Level 2 support for Citrix-related incidents and service requests.
• Troubleshoot user login, application launch, printing, and profile issues.
• Assist in the installation, configuration, and maintenance of Citrix components, including Delivery Controllers, StoreFront, Citrix Workspace, and Virtual Delivery Agents (VDAs).
• Monitor Citrix Director and review system health, user sessions, and performance.
• Create and manage machine catalogs and delivery groups under supervision.
• Support Windows Server and Windows desktop operating systems used in the Citrix environment.
• Perform routine health checks, system monitoring, and basic performance tuning.
• Assist with patching and upgrading Citrix servers during maintenance windows.
• Work with Active Directory to manage users, groups, and Group Policies.
• Support printer mapping, profile management, and file share access.
• Document operational procedures, troubleshooting steps, and system configurations.
• Escalate complex issues to senior Citrix administrators or infrastructure teams.
• Participate in disaster recovery testing and scheduled maintenance activities.

The idealcandidate should possess:

• Around 1 year of experience administering or supporting Citrix environments.
• Basic knowledge of Citrix Virtual Apps and Desktops (CVAD) or Citrix XenApp/XenDesktop.
• Familiarity with Citrix Workspace and StoreFront.
• Knowledge of Windows Server 2019/2022 administration.
• Understanding of Active Directory, DNS, DHCP, and Group Policy.
• Basic understanding of VMware vSphere, Hyper-V, or other virtualization platforms.
• Familiarity with Citrix Director for monitoring and troubleshooting.
• Knowledge of PowerShell scripting is an advantage.
• Good understanding of networking concepts such as TCP/IP, VPN, and firewalls.
• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.

PreferredQualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Citrix Certified Associate (CCA) or equivalent certification is an advantage.
• Microsoft Windows Server certification is desirable.

DesiredAttributes

• Willingness to learn and develop Citrix administration skills.
• Ability to work independently and collaboratively within a team.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to support after-hours maintenance when required.