Production Support

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking an experienced Production Support Engineer to provide L2/L3 support for critical banking applications across multiple countries. The role focuses on high availability, system health monitoring, and incident resolution within SLA.

The ideal candidate has 5+ years in IT operations, strong skills in Java/J2EE, SWIFT products, Oracle and UNIX/Linux, and a proven track record in DR testing and ITIL-aligned processes.

Qualifications

• 5+ years in Application Production Support, IT Operations or Production Services.
• Hands-on with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, Splunk.
• Experience with SWIFT products: Alliance Access, AMH, SWIFT GPI.
• Experience in mission-critical banking/financial services apps.
• Strong troubleshooting, incident management and root-cause analysis skills.
• Familiar with ITIL, batch ops, monitoring tools, and DR testing.

Responsibilities

• Provide L2/L3 production support for mission-critical applications, ensuring high availability.
• Monitor health, batch processes, file transfers, interfaces, and production services; resolve issues within SLA.
• Perform incident triage, troubleshooting, root cause analysis, and escalate when needed.
• Collaborate with business users, development, infrastructure and vendors to resolve incidents.
• Ensure completion of daily End-of-Day and batch processing across multiple applications and countries.
• Support system maintenance, validation and service recovery after patches or infrastructure changes.
• Plan and execute Disaster Recovery exercises and support business continuity.
• Drive continuous improvement in operations, monitoring, automation and production support.
• Prepare operational, audit and ad-hoc reports as required.

Skills

Incident management

Root cause analysis

Troubleshooting

Cross-functional collaboration

Process improvement

Tools

Java/J2EE

Web Services

Microservices

Oracle

UNIX/Linux

IBM MQ

Control-M

Splunk

SWIFT Alliance Access

SWIFT AMH

SWIFT GPI

Job description

JobDescription

• Provide L2/L3 production support for mission-critical applications, ensuring high availability and service stability.
• Monitor application health, batch processes, file transfers, interfaces, and production services; investigate and resolve issues within SLA.
• Perform incident triage, troubleshooting, root cause analysis, and escalation to development or infrastructure teams when required.
• Work closely with business users, development, infrastructure, and vendors to resolve production incidents and minimize business impact.
• Ensure successful completion of daily End-of-Day (EOD) and batch processing activities across multiple applications and countries.
• Support system maintenance activities, including application validation and service recovery after patching or infrastructure changes.
• Plan and execute Disaster Recovery (DR) exercises and support business continuity requirements.
• Drive continuous improvement in operational processes, monitoring, automation, and production support practices.
• Prepare operational, audit, and ad-hoc reports as required.

JobRequirements

• 5 years of experience in Application Production Support, IT Operations, or Production Services.
• Strong hands-on experience with Java/J2EE, Web Services, Microservices, Oracle, UNIX/Linux, IBM MQ, Control-M, and Splunk.
• Solid knowledge of SWIFT products, including Alliance Access (SAA), Alliance Messaging Hub (AMH), SWIFT GPI, SAG, and SNL.
• Experience supporting mission-critical banking or financial services applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with ITIL processes, batch operations, monitoring tools, and Disaster Recovery testing.