L2 Production Support

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary

Company benefits

Job summary

Avensys Consulting Pte. Ltd. is seeking an experienced L2 Application Production Support Engineer to provide hands-on Linux/Unix and SQL support for Java/J2EE applications.

The role focuses on monitoring, troubleshooting, incident resolution and ensuring system availability while meeting SLAs. You will work with JBOSS, MariaDB and batch processes, coordinating with multiple teams to resolve incidents, document resolutions and improve support procedures in rotation shifts, including nights and

Qualifications

• Minimum 2 years of hands-on experience in Linux/Unix.
• Minimum 2 years of hands-on experience in SQL and database queries.
• Degree in IT, Computer Science or a related discipline.
• Recent experience working with Java/J2EE applications.
• At least 1 year of application support experience, or a developer with good Java knowledge who is willing to learn production support.
• Working knowledge of Linux/Unix commands, log analysis and troubleshooting.
• Ability to write SQL queries, including joins, filtering, data validation and troubleshooting queries.

Responsibilities

• Provide L2 production and application support for Java/J2EE-based applications.
• Monitor application performance, investigate incidents and resolve production issues within agreed SLAs.
• Use Linux/Unix commands to troubleshoot application issues, analyse logs and perform system checks.
• Write and execute SQL queries to investigate database issues, validate data and troubleshoot application errors.
• Support web applications, batch jobs and scheduled processes.
• Troubleshoot application issues involving JBOSS, MariaDB, SQL and shell scripts.
• Coordinate with development, infrastructure, database and L1 support teams to resolve incidents.
• Perform root cause analysis, document resolutions and maintain support procedures.
• Manage incident tickets, escalations and shift handovers.
• Ensure adherence to production support processes, operational procedures and quality standards.

Skills

Linux/Unix

SQL

Java/J2EE

Application support

Log analysis

Shell scripting

Incident resolution

Education

Degree in IT/CS

Tools

JBoss

MariaDB

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We're seeking an experienced L2 Production Support to join our team.

Job Summary

We are looking for an L2 Application Production Support Engineer with hands-on experience in Linux/Unix and SQL to support Java/J2EE applications. The candidate will be responsible for application monitoring, troubleshooting, incident resolution and ensuring system availability while meeting defined service-level agreements (SLAs).

Key Responsibilities

• Provide L2 production and application support for Java/J2EE-based applications.
• Monitor application performance, investigate incidents and resolve production issues within agreed SLAs.
• Use Linux/Unix commands to troubleshoot application issues, analyse logs and perform system checks.
• Write and execute SQL queries to investigate database issues, validate data and troubleshoot application errors.
• Support web applications, batch jobs and scheduled processes.
• Troubleshoot application issues involving JBOSS, MariaDB, SQL and shell scripts.
• Coordinate with development, infrastructure, database and L1 support teams to resolve incidents.
• Perform root cause analysis, document resolutions and maintain support procedures.
• Manage incident tickets, escalations and shift handovers.
• Ensure adherence to production support processes, operational procedures and quality standards.

Mandatory Requirements

• Minimum 2 years of hands-on experience in Linux/Unix.
• Minimum 2 years of hands-on experience in SQL and database queries.
• Degree in IT, Computer Science or a related discipline.
• Recent experience working with Java/J2EE applications.
• At least 1 year of application support experience, or a developer with good Java knowledge who is willing to learn production support.
• Working knowledge of Linux/Unix commands, log analysis and troubleshooting.
• Ability to write SQL queries, including joins, filtering, data validation and troubleshooting queries.
• Basic understanding of web applications, batch jobs and application-server environments.
• Comfortable working in rotational shifts, including night shifts, weekends and public holidays as required.
• Strong problem-solving skills, ownership, teamwork and willingness to learn.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

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