Level 2 Production Support Engineer-Financial Domain

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Avensys Consulting Pte. Ltd. is seeking an experienced Level 2 Production Support Engineer to support financial applications in a regulated environment.

You will analyze incidents, perform root cause analysis with Level 3, and monitor health with enterprise tools, while building automation using Python. You will collaborate with business and operations teams, maintain runbooks, participate in on-call shifts, and contribute to knowledge bases while leveraging SQL for data issues and BI tools for

Qualifications

• Minimum of 8 years of hands-on production support experience in the financial domain.
• Strong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS).
• Proficiency in SQL for troubleshooting and data analysis.
• Experience with automation and scripting, preferably using Python.
• Proven experience in Level 2 support; exposure to Level 3/ development support is highly desirable.
• Experience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Demonstrated willingness and ability to learn and explore new technologies and tools.
• Nice-to Have Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects.
• Prior experience in performance tuning and capacity planning for production systems.
• Familiarity with ITIL processes (Incident, Problem, Change Management).

Responsibilities

• Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.
• Perform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes.
• Monitor application health and performance using enterprise monitoring tools (e.g., Splunk, AppDynamics).
• Develop and maintain automation scripts (preferably in Python) to streamline support activities.
• Write and optimize SQL queries to investigate data-related issues and support application troubleshooting.
• Work with business and operations teams to understand issues and communicate status.
• Contribute to knowledge base articles, runbooks, and SOPs to improve efficiency.
• Participate in on-call rotations and support production systems as required.
• Continuously learn new technologies and best practices to improve stability and reliability.
• Collaborate with reporting and analytics teams using Tableau/Power BI/Business Objects for analysis.

Skills

SQL

Python

Azure AKS

Splunk

AppDynamics

Incident Mgmt

BI Tools

Communication

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Level 2 Production Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and enjoy a healthy work-life balance. More details are below.

JOB TYPE

12 Months Contract

ROLES AND RESPONSIBILITIES

We are looking for an experienced Level 2 Production Support Engineer with a strong background in financial services to support and enhance our business-critical applications. The ideal candidate combines deep technical skills with strong analytical and problem-solving abilities, and is comfortable working in a fast-paced, highly regulated environment

KEY RESPONSIBILITIES

• Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.
• Perform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes.
• Monitor application health and performance using tools such as Splunk, AppDynamics, and other enterprise monitoring solutions, proactively identifying, and addressing issues.
• Develop and maintain automation scripts (preferably in Python) to streamline support activities, monitoring, and incident resolution.
• Write and optimize SQL queries to investigate data-related issues and support application troubleshooting.
• Work closely with business and operations teams to understand issues, communicate status, and minimize impact on end users.
• Contribute to knowledge base articles, runbooks, and standard operating procedures to improve support efficiency and consistency.
• Participate in on-call rotations and support coverage for critical production systems as required.
• Continuously learn and adopt new technologies, tools, and best practices to improve the stability and reliability of supported applications.
• Collaborate with reporting and analytics teams where needed, leveraging tools such as Tableau, Power BI, or Business Objects for issue analysis and reporting.

REQUIREMENTS

• Minimum of 8 years of hands-on production support experience in the financial domain.
• Strong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS).
• Proficiency in SQL for troubleshooting and data analysis.
• Experience with automation and scripting, preferably using Python.
• Proven experience in Level 2 support; exposure to Level 3/ development support is highly desirable.
• Experience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms, Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Demonstrated willingness and ability to learn and explore new technologies and tools
• Nice-to Have Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects.
• Prior experience in performance tuning and capacity planning for production systems.
• Familiarity with ITIL processes (Incident, Problem, Change Management).

WHAT'S ON OFFER

You will be remunerated with an excellent salary and be entitled to attractive company benefits. Additionally, you will have the opportunity to work in a fun and collaborative environment with excellent career growth prospects.

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