L2 Banking IT Support Specialist — Corporate Banking

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

INFOGAIN SOLUTIONS PTE. LIMITED is seeking a mid-level L2 Support specialist in Singapore to provide both technical and non-technical assistance to the Singapore Branch. The role emphasizes proactive incident handling, clear communication, and collaboration with L3 support and vendors.

The ideal candidate will have 8+ years in corporate banking L2 support, ITIL or equivalent certifications, and strong customer-service skills to manage inquiries effectively across stakeholders.

Qualifications

• Tertiary degree in technology required.
• Over 8 years of corporate banking L2 support experience.
• ITIL Foundation or equivalent certifications preferred.
• Ability to report incidents with business impact and actionable workarounds.

Responsibilities

• Proactively respond to user queries with strong customer service.
• Provide technical and non-technical support for the Singapore Branch.
• Communicate clearly with users, technical teams, and senior management.
• Coordinate with L3 Support & Vendors to meet SLAs.

Skills

L2 Support

Customer Service

English

Mandarin/Japanese (optional)

Education

Tertiary degree in technology

IT Certification (Optional): ITIL Foundation, Microsoft Certified, CompTIA A+

Over 8 years of corporate banking L2 support

Tools

Azure DevOps

ServiceNow

Jira

Windows Server

Linux Server

Job description

INFOGAIN SOLUTIONS PTE. LIMITED is seeking a mid-level L2 Support specialist in Singapore to provide both technical and non-technical assistance to the Singapore Branch. The role emphasizes proactive incident handling, clear communication, and collaboration with L3 support and vendors.

The ideal candidate will have 8+ years in corporate banking L2 support, ITIL or equivalent certifications, and strong customer-service skills to manage inquiries effectively across stakeholders.