IT Support Engineer - Level 2

PEOPLE CONNECTS PTE. LTD.; Singapore; Hybrid; SGD 39,000 - 42,000; Full time

Job summary

People Connects PTE. LTD. is seeking an IT Support Engineer - Level 2 to handle escalated incidents and system changes across our business IT estate.

The role involves hands-on administration of Windows Server, Active Directory, DNS/DHCP, and collaboration with Level 1 teams and vendors. On-call/after-office roster may apply.

Applicants should have 3–6 years of IT experience, familiarity with virtualization and backup, and solid documentation skills.

Qualifications

• Diploma or degree in information technology or computer science, or equivalent experience.
• Typically 3–6 years of IT support or infrastructure experience with hands-on administration.
• Practical experience with Windows Server, directory services, and core network troubleshooting.
• Familiarity with virtualization and backup/recovery procedures.
• Structured troubleshooting, change approvals and documentation.
• Clear communication, service focus and ownership of issues.

Responsibilities

• Investigate and resolve incidents escalated from Level 1.
• Diagnose issues across endpoints, user identities, networks and servers.
• Keep users and stakeholders informed of progress.
• Escalate issues beyond access or scope with evidence.
• Administer Windows Server services including Active Directory, file/print, DNS and DHCP.
• Support Microsoft 365 or Google Workspace administration.
• Troubleshoot network and VPN connectivity and perform firewall changes.
• Perform server patching and maintenance within change windows.
• Support VMware or Hyper-V environments.
• Perform backup and restore activities and verify recovery outcomes.
• Assist with endpoint security alerts and follow incident-response procedures.
• Document root causes, fixes and recommendations; maintain incident records.
• Coordinate with vendors and application teams for specialist support.

Skills

IT support experience

Windows Server administration

Network troubleshooting

Documentation and incident management

Virtualisation (VMware/Hyper-V)

Education

Diploma/Degree in Information Technology or Computer Science

Tools

Active Directory

DNS/DHCP

Microsoft 365 administration

Google Workspace administration

PowerShell scripting

VMware

Hyper-V

Job description

IT SUPPORT ENGINEER - LEVEL 2

3 vacancies | S$3,500-S$3,800 monthly basic

Take the next step in your IT support career with a role that puts your troubleshooting and administration experience into practice.

This opportunity suits engineers who have progressed beyond routine end-user support and are ready to handle escalated incidents, perform approved system changes and follow technical issues through to resolution.

THE OPPORTUNITY

• Three positions available
• Hands-on work across business IT systems and infrastructure
• Exposure to escalated troubleshooting, maintenance and recovery activities
• Collaboration with Level 1 teams, technical colleagues and vendors

YOUR RESPONSIBILITIES

Escalated technical support

• Investigate and resolve incidents escalated from Level 1.
• Diagnose issues across endpoints, user identities, networks and servers.
• Keep users and relevant stakeholders informed of progress.
• Escalate issues beyond your access or technical scope with clear supporting evidence.

Systems and infrastructure

• Administer Windows Server services, including Active Directory, file/print services, DNS and DHCP, within the assigned scope.
• Support Microsoft 365 or Google Workspace administration as required.
• Troubleshoot network and VPN connectivity and carry out approved firewall configuration changes.
• Perform server patching and maintenance within agreed change windows.

Virtualisation, recovery and security

• Support VMware or Hyper-V environments.
• Perform assigned backup and restore activities and verify recovery outcomes.
• Assist with endpoint security alerts and follow established incident-response procedures.

Documentation and coordination

• Maintain accurate incident records, troubleshooting notes and technical handovers.
• Document root causes, fixes and recommendations for recurring problems.
• Coordinate with vendors and application teams where specialist support is needed.

WHAT YOU'LL BRING

• Diploma/Degree in Information Technology or Computer Science, or equivalent relevant experience.
• Typically 3-6 years of relevant IT support or infrastructure experience, including hands-on administration.
• Practical experience with Windows Server, directory services and core network troubleshooting.
• Familiarity with virtualisation and backup/recovery procedures.
• A structured approach to troubleshooting, change approvals and documentation.
• Clear communication, a service-focused attitude and ownership of assigned issues.

ADDITIONAL ADVANTAGES

• Experience in an MSP or multi-customer support environment.
• Exposure to Azure or AWS.
• PowerShell or Bash scripting experience.
• Relevant Microsoft, networking, security or IT service-management certifications.

WORK ARRANGEMENT

Work may involve onsite or remote support, depending on customer deployment. An after-office support roster may apply. Deployment details and scheduling will be discussed during the selection process.