L2 Desktop Support Engineer: Tech Refresh & Imaging

Lenovo; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Lenovo is seeking a Desktop Support Engineer in Singapore to deliver L2 IT support, manage hardware/software deployment, and drive technical refresh projects. You will troubleshoot Windows and Mac environments, respond to incidents, and ensure accurate asset records while maintaining SLAs.

The role requires 3–5 years in endpoint support and strong communications. Join a global tech leader with opportunities to work across devices, VPNs, and cloud-based tools, reporting to the IT team.

Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 3 to 5 years of experience in endpoint support and project handling.
• Strong hands-on technical support experience of Windows, MacOS, AD, Intune, O365, DEX, Email, Printing, Hardening, Imaging, Installing, Upgrading and Anti-Virus, LAN and VPN.
• ITIL certification, Microsoft certifications.
• Familiarity with ServiceNow ticketing system, CMDB, Asset management.

Responsibilities

• Provide L2 desktop support and troubleshoot IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
• Assist in hardware and software, Windows and Mac OS installation, imaging, upgrades, technical refresh, troubleshooting, backup and software deployment.
• Troubleshoot M365, Outlook, MS Teams, One Drive, SharePoint and Microsoft Office applications Word, Excel, PowerPoint.
• Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support.
• Baseline image creation and tailoring of Windows operating system images to form a core baseline.
• Responsible for users and devices onboarding, offboarding, Tech refresh, OS patching and upgrading.
• Ensure hardware and software asset records are maintained properly and perform year end wall to wall inventory checks.
• Document notes, update comments in ServiceNow and provide timely customer updates.
• Ensure tickets are created/updated in ServiceNow and issues are resolved on time to meet SLAs.
• Monitor queues and resolve tickets to meet SLAs and quality practices.
• Respond to customer escalations in person or via email promptly.
• Determine root causes and create corrective action plans.
• Create SOPs and update technical documents for specialized support.
• Ability to multi-task and provide regular status updates to the Team lead.
• Good problem solving and analytical skills.
• Perform other duties as assigned.

Skills

L2 Desktop Support

Troubleshooting

Communication

Teamwork

Education

Diploma or Bachelor's in IT

Tools

ServiceNow

CMDB

Job description

Lenovo is seeking a Desktop Support Engineer in Singapore to deliver L2 IT support, manage hardware/software deployment, and drive technical refresh projects. You will troubleshoot Windows and Mac environments, respond to incidents, and ensure accurate asset records while maintaining SLAs.

The role requires 3–5 years in endpoint support and strong communications. Join a global tech leader with opportunities to work across devices, VPNs, and cloud-based tools, reporting to the IT team.