[LPS] Desktop Engineer - Tech Refresh

Lenovo; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Lenovo is seeking a Desktop Support Engineer in Singapore to deliver L2 IT support, manage hardware/software deployment, and drive technical refresh projects. You will troubleshoot Windows and Mac environments, respond to incidents, and ensure accurate asset records while maintaining SLAs.

The role requires 3–5 years in endpoint support and strong communications. Join a global tech leader with opportunities to work across devices, VPNs, and cloud-based tools, reporting to the IT team.

Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 3 to 5 years of experience in endpoint support and project handling.
• Strong hands-on technical support experience of Windows, MacOS, AD, Intune, O365, DEX, Email, Printing, Hardening, Imaging, Installing, Upgrading and Anti-Virus, LAN and VPN.
• ITIL certification, Microsoft certifications.
• Familiarity with ServiceNow ticketing system, CMDB, Asset management.

Responsibilities

• Provide L2 desktop support and troubleshoot IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
• Assist in hardware and software, Windows and Mac OS installation, imaging, upgrades, technical refresh, troubleshooting, backup and software deployment.
• Troubleshoot M365, Outlook, MS Teams, One Drive, SharePoint and Microsoft Office applications Word, Excel, PowerPoint.
• Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support.
• Baseline image creation and tailoring of Windows operating system images to form a core baseline.
• Responsible for users and devices onboarding, offboarding, Tech refresh, OS patching and upgrading.
• Ensure hardware and software asset records are maintained properly and perform year end wall to wall inventory checks.
• Document notes, update comments in ServiceNow and provide timely customer updates.
• Ensure tickets are created/updated in ServiceNow and issues are resolved on time to meet SLAs.
• Monitor queues and resolve tickets to meet SLAs and quality practices.
• Respond to customer escalations in person or via email promptly.
• Determine root causes and create corrective action plans.
• Create SOPs and update technical documents for specialized support.
• Ability to multi-task and provide regular status updates to the Team lead.
• Good problem solving and analytical skills.
• Perform other duties as assigned.

Skills

L2 Desktop Support

Troubleshooting

Communication

Teamwork

Education

Diploma or Bachelor's in IT

Tools

ServiceNow

CMDB

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Key Responsibilities • Provide L2 desktop support and troubleshoot IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues. • Assist in the hardware and software, Windows and Mac OS installation, imaging, upgrades, technical refresh, troubleshooting, backup and software deployment. • Troubleshoot M365, Outlook, MS Teams, One Drive, SharePoint and Microsoft office applications Word, Excel, PowerPoint. • Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support, where appropriate. • Baseline image creation and tailoring of Windows operating system images to form a core baseline. • Responsible for users and devices onboarding, offboarding, Tech refresh, OS patching and upgrading. • Ensure hardware and software asset records are maintained properly and perform year end wall to wall inventory checks. • Document detailed notes, promptly update comments in the ticketing system (ServiceNow) and provide accurate and timely customer updates. • Ensure tickets are created/updated in ServiceNow and issues are resolved on time to meet the defined SLA. • Monitor desktop engineer queues and walk ins, pickup tickets and resolve tickets by ensuring SLAs are met, and quality practices are being followed. • Respond to customer escalations in person and/or via email in a timely manner. • Determine root causes and create corrective action plans. • Create standard operating procedures (SOPs), documentations and update existing SOPs and technical documents for specialized technical support. • Ability to multi-task and handle daily operations while providing regular status updates to the Team lead. • Good problem solving and analytical skills. • Perform any other assignment/duties as assigned.

Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, or related field. • Minimum 3 to 5 years of experience in endpoint support and project handling. • Strong hands-on technical support experience of Windows, MacOS, AD, Intune, O365, DEX, Email, Printing, Hardening, Imaging, Installing, Upgrading and Anti-Virus, LAN and VPN. • ITIL certification, Microsoft certifications. • Familiarity with ServiceNow ticketing system, CMDB, Asset management. • Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment • Ability to work as a team and independently with minimum supervision • Strong communication and writing skills will be an added advantage

Job Description

Role Summary

Desktop Support Engineer is responsible for the daily L2 IT support and management and Tech Refresh of hardware and software systems within the organisation.

Key Responsibilities

• Provide L2 desktop support and troubleshoot IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
• Assist in the hardware and software, Windows and Mac OS installation, imaging, upgrades, technical refresh, troubleshooting, backup and software deployment.
• Troubleshoot M365, Outlook, MS Teams, One Drive, SharePoint and Microsoft office applications Word, Excel, PowerPoint.
• Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support, where appropriate.
• Baseline image creation and tailoring of Windows operating system images to form a core baseline.
• Responsible for users and devices onboarding, offboarding, Tech refresh, OS patching and upgrading.
• Ensure hardware and software asset records are maintained properly and perform year end wall to wall inventory checks.
• Document detailed notes, promptly update comments in the ticketing system (ServiceNow) and provide accurate and timely customer updates.
• Ensure tickets are created/updated in ServiceNow and issues are resolved on time to meet the defined SLA.
• Monitor desktop engineer queues and walk ins, pickup tickets and resolve tickets by ensuring SLAs are met, and quality practices are being followed.
• Respond to customer escalations in person and/or via email in a timely manner.
• Determine root causes and create corrective action plans.
• Create standard operating procedures (SOPs), documentations and update existing SOPs and technical documents for specialized technical support.
• Ability to multi-task and handle daily operations while providing regular status updates to the Team lead.
• Good problem solving and analytical skills.
• Perform any other assignment/duties as assigned.

Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 3 to 5 years of experience in endpoint support and project handling.
• Strong hands-on technical support experience of Windows, MacOS, AD, Intune, O365, DEX, Email, Printing, Hardening, Imaging, Installing, Upgrading and Anti-Virus, LAN and VPN.
• ITIL certification, Microsoft certifications.
• Familiarity with ServiceNow ticketing system, CMDB, Asset management.
• Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment
• Ability to work as a team and independently with minimum supervision
• Strong communication and writing skills will be an added advantage

Additional Locations: Singapore - Central Singapore - Singapore; Singapore - Central Singapore - SINGAPORE

If you require an accommodation to complete this application, please [e-mail]