L2 Application Support Engineer — Global SaaS

Sedna; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sedna, a Singapore-based SaaS platform for global maritime trade, is seeking an Application Support Engineer (L2). You will join a cross-geo team delivering near round-the-clock support and gaining a global view of customers.

You will handle API issues, integrations, and platform behavior under load, collaborating with Engineering and Product to drive fixes and improvements. This role makes a meaningful impact for shipowners, operators, and brokers.

Qualifications

• 2+ years in dedicated technical support role with software understanding.
• Experience in or exposure to a SaaS environment, cloud hosting, and APIs.
• Experience with maritime/shipping or logistics customers is preferred.
• White-glove customer service and ability to explain technical issues clearly.
• Learner who documents findings and quickly picks up new tools.

Responsibilities

• Troubleshoot and resolve customer issues up to L2, guiding to resolution.
• Investigate API-related problems using diagnostics to find root cause.
• Collaborate with Engineering and Product to fix bugs and share insights.
• Contribute to on-call duties and maintain customer-facing documentation.

Skills

Technical support

SaaS experience

APIs

Maritime/logistics

Customer communication

Education

Bachelor's degree in Computer Science

Job description

Sedna, a Singapore-based SaaS platform for global maritime trade, is seeking an Application Support Engineer (L2). You will join a cross-geo team delivering near round-the-clock support and gaining a global view of customers.

You will handle API issues, integrations, and platform behavior under load, collaborating with Engineering and Product to drive fixes and improvements. This role makes a meaningful impact for shipowners, operators, and brokers.