Client-Facing L2 Support Engineer (Hybrid)

AVALOQ SOURCING ASIA PACIFIC (SINGAPORE) PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Avaloq Sourcing Asia Pacific (Singapore) PTE. LTD. invites a dynamic L2 Support Engineer to join our Singapore team. You will act as the primary client contact, drive rapid incident resolution, and maintain SLA adherence through collaboration with internal teams.

With strong communication, leadership, and problem-solving skills, you will balance client needs with our organization's capabilities while supporting 24/7 availability and compliance reporting.

Qualifications

• Bachelor's degree or equivalent professional experience required.

Responsibilities

• Serve as the primary client contact for support matters, leading reviews and maintaining SLA adherence.
• Coordinate with internal teams to drive rapid escalation and closure of critical issues.
• Demonstrate leadership during complex problem solving while balancing client needs and capabilities.
• Maintain audit/compliance through documentation and reporting.
• Support on-call operations and act as manager during critical incidents to ensure 24/7 availability.
• Analyze support trends to identify process improvements and service optimization.
• Coordinate with vendors/third parties to resolve complex technical issues and improve service delivery.
• Develop and maintain documentation and knowledge resources for team efficiency and client self-service.

Skills

Client relationship management

Communication skills

Leadership

Problem solving

Organizational skills

Education

Bachelor's degree in Computer Science/Information Systems or related field

Tools

SQL

JIRA

Confluence

Excel

Job description

Avaloq Sourcing Asia Pacific (Singapore) PTE. LTD. invites a dynamic L2 Support Engineer to join our Singapore team. You will act as the primary client contact, drive rapid incident resolution, and maintain SLA adherence through collaboration with internal teams.

With strong communication, leadership, and problem-solving skills, you will balance client needs with our organization's capabilities while supporting 24/7 availability and compliance reporting.