L1 Support Engineer

Unison; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Unison is looking for an IT Support Specialist in Singapore. You will troubleshoot hardware and software issues, provide first-level support, and assist with system deployments and user onboarding.

The ideal candidate has 1–3 years of support experience, knowledge of Windows/macOS, and strong communication skills. Join a collaborative team and enhance your IT skills in a dynamic environment.

Qualifications

• 1–3 years of support experience with desktop systems and remote tools.
• Knowledge of Windows/macOS and basic networking concepts.
• Strong communication and team collaboration skills.

Responsibilities

• Troubleshoot hardware and software issues for end-users.
• Provide first-level IT support and elevate complex cases.
• Install, configure, and maintain desktops and basic IT infrastructure.
• Assist in system deployments and user onboarding.

Skills

Support experience with desktop systems

Knowledge of Windows/macOS

Basic networking concepts

Communication skills

Team collaboration

Willingness to learn

Job description

Role Responsibilities:

• Troubleshoot hardware and software issues for end-users
• Provide first-level IT support and elevate complex cases
• Install, configure, and maintain desktops and basic IT infrastructure
• Assist in system deployments and user onboarding

Job Requirements:

• 1–3 years of support experience with desktop systems and remote tools
• Knowledge of Windows/macOS and basic networking concepts
• Strong communication and team collaboration skills
• Willingness to learn new technologies and elevate when needed