L1 Support Engineer

TRINITY CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

TRINITY CONSULTING SERVICES PTE. LTD. is seeking an IT support professional in Singapore. The role requires a minimum of 3-5 years of IT experience, focusing on helpdesk and application support.

Key skills include familiarity with ticketing systems and platforms such as Salesforce and ServiceNow. Strong communication skills are essential for this position, which involves user-facing support and cross-team coordination.

Qualifications

• Minimum of 3-5 years of IT experience is required.
• Prior experience in IT helpdesk or application support is preferred.
• Strong communication skills for user-facing support.

Responsibilities

• Provide user-facing support and manage multiple platforms.
• Coordinate cross-team activities and manage time-sensitive support requests.

Skills

IT experience

User-facing support

Cross-team coordination

Familiarity with Salesforce

Hands-on with ticketing systems

Tools

Salesforce

ServiceNow

Jira

Workato

UiPath

Workday/Cumulus

Tableau

Slack

Job description

• Must have a minimum of 3-5 years of IT experience
• Prior experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, orequivalent)
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritise time-sensitive requests independently