Technical Support Engineer – L1

Epergne Solutions; Singapore; On-site; SGD 6,200 - 9,900; Full time

Job summary

Epergne Solutions is seeking a Technical Support Engineer L1 in Kazakhstan. The role focuses on handling initial IT incidents, logging and categorizing tickets, and providing remote guidance to users.

You will troubleshoot common OS, hardware, email, and network issues while managing user access and password resets. Candidate should have 1–3 years in service desk or IT support, a relevant bachelor’s degree, and basic IT certifications preferred.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–3 years in service desk or IT support.
• Basic IT certifications preferred.

Responsibilities

• Be the first point of contact for IT issues (calls/tickets).
• Log, categorize and track incidents per SLA.
• Troubleshoot basic OS, hardware, email and network issues.
• Perform password resets and user access management (AD/M365).
• Provide remote support and user guidance.
• Escalate unresolved issues to L2.

Skills

Windows OS

Basic networking

Ticketing tools

MS 365/AD basics

Communication

Education

Bachelor's in IT/CS

Tools

ServiceNow

Jira

Job description

Job Role:

Technical Support Engineer L1

Job Location:

Kazakhstan

Experience:

1-3 Years

Roles & Responsibilities

• First point of contact for IT issues (calls/tickets)
• Log, categorize, and track incidents as per SLA
• Troubleshoot basic OS, hardware, email, and network issues
• Perform password resets & user access management (AD/M365)
• Provide remote support and user guidance
• Escalate unresolved issues to L2

Skills

• Windows OS, basic networking (TCP/IP, DNS, DHCP)
• Ticketing tools (ServiceNow/Jira)
• Microsoft 365, Active Directory basics
• Good communication & customer handling

Requirements

• Bachelor s in IT/CS or related field
• 1-3 years experience in service desk/support
• Basic IT certifications preferred