L1 Support/ Desktop Support Engineer

Sagl Consulting; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Sagl Consulting in Singapore, Tuas, is seeking an IT Support professional to handle daily tech support, hardware upgrades, and system maintenance. The role requires collaboration with clients and vendors, responding to incidents, and completing IMAC tasks on a shift basis.

The ideal candidate will assist in deploying images, manage basic AD and networking, and coordinate with the technical team to resolve more complex issues.

Qualifications

• Basic network troubleshooting on desktop and laptop devices (LAN/Wi-Fi).
• Familiarity with Active Directory environment.
• Experience with switches and server hardware/software basics.
• Image deployment for laptops and desktops.

Responsibilities

• Provide day-to-day tech support for the clients.
• Install and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Help to add hardware and other applications as required for the clients.
• Support replacement and upgrade for computer & server equipment.
• Monitoring and maintenance of the System (hardware and software).
• Respond to all incident/service calls to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Escalate when necessary in accordance to escalation matrix.
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary.
• Perform IMAC activities as tasked.
• Ensure all material are properly documented and handed over during shift changes.

Skills

Network troubleshooting

Active Directory

Switches/Servers

Image deployment

Job description

Roles and Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Provide day-to-day tech support for the clients.
• Help to add hardware and other applications as required for the clients.
• Support of replacement and upgrade for computer & server equipment.
• Monitoring and maintenance of the System (hardware and software)
• Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes

Skills:

• Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
• Basic Knowledge on Active Directory
• Basic knowledge on Switches/Servers
• Image deployment (Laptop/Desktop)

Requirement:

• Require working in Shift
• Work Location : Tuas

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