Trainer/Quality Japan Learning & Development 19-October-2026

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social security coverage

World-class workspaces

Flexible working arrangements

Learning and development plans

Coaching and mentoring from experts

Job summary

TDCX is seeking a Training Manager to design and deliver comprehensive onboarding and ongoing development programs for our diverse client teams in Singapore. You will build training materials, run orientation sessions, and monitor program effectiveness to raise performance.

Ideal candidates have a degree or diploma, strong presentation and communication skills, and hands-on experience with e-learning content development and MS Office. Join a global BPO leader and help shape world-class CX teams.

Qualifications

• Advanced diploma or degree in a related field with strong training capabilities.
• Excellent communication and presentation skills for diverse audiences.
• Experience in designing and delivering training programs and materials.
• Proficient in MS Office and e-content development tools.
• Fluent in English and the language of the supporting market.

Responsibilities

• Conduct orientation sessions and plan/deliver the full training program for new hires.
• Develop training programs, manuals, multimedia aids, and educational materials.
• Follow up on training programs to evaluate effectiveness and impact.
• Evaluate existing training and propose improvements.
• Conduct Training Needs Analysis and improve staff performance.
• Drive service quality initiatives to maintain high standards.
• Perform other duties as assigned to support the Quality Management System.

Skills

Strong communication

Interpersonal skills

Presentation skills

Training delivery

MS Office proficiency

English proficiency and market lang

E-content and design development

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Preferable with 2 years of working experience in the related field is required for this position
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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